Auto-closure of problem

[Nivedha G]

Hi,

   Normally how many days it takes to close the problem ticket once resolved. And where can I find regarding this auto-closure of problem.

Thanks in advance

[Sandeep Rajput]

@Nivedha G Please refer to this thread https://www.servicenow.com/community/developer-forum/problem-auto-close-best-practice/m-p/1584988 to know the steps to auto close the problem.

[Dr Atul G- LNG]

Hi @Nivedha G 

It depends, it can be 15 days / 30 days as well. 

[Nivedha G]

Hi Atul,

   So how did you know its 15 days / 30 days, because I don't see any system property as same as for incident.

[Dr Atul G- LNG]

Hi @Nivedha G 

I am not saying it is in SN, this is I am saying on with my experience. I worked as Prb manager and we had 2 WF to auto close the prb. SN did not provide any thing OOTB regarding this.