How to attach inbound email as an attachment along with attachments it has

[ViswaSunny]

Hi,

How can we attach an inbound email to a case that we are creating.
For example if ServiceNow is receiving an email I have inbound action to create a case based on it

I also want the same email to get attached to that case including the attachments it consists.
in simple i just want to attach same outlook file as an attachment along with the original email attachments if there is any.

@Ankur Bawiskar @Chuck Tomasi @Michael Ritchie  please help me on this

[Maik Skoddow]

Hi @ViswaSunny 

in ServiceNow you will not get the attachment file like in a "msg" file format.

But you can attach the email that exists in an individual record to case, see the following video: https://www.youtube.com/watch?v=KZpZDqbRKU4

Maik

[Rajat23]

I have a same requirement. Were you able to resolve this?

[VennilaP]

Hi Viswa,

Were you able to achieve this ? I have a similar requirement to add the inbound email as attachment

Thanks,
Vennila

[ViswaSunny]

there is a way but it is not recommended we can attach .eml file to achieve this, but try to explain end users not to go with this approach