Auto closure of RITM when all tasks are closed complete
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07-14-2021 05:10 PM
Good afternoon!
I have a few workflows with a large number of catalog tasks (15+) that get created when an item is requested. What is the best way to have the RITM auto close when ALL tasks are closed complete? To this point i've added stages and a few wait states but I only want the RITM to close when ALL tasks are closed.
Any tips or advice is appreciated. Example copied below.
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Request Management

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07-14-2021 05:16 PM
This should happen OOB, as long as you set your RITM stage to Completed once all tasks are closed.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
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07-14-2021 05:23 PM
That's what I thought as well but you can see in the screen shot that I have the "Completed" stage in play at the end of the flow, yet the RITM remains open when all tasks are closed complete. Odd!

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07-14-2021 05:48 PM
Does your 'End' trigger before the Completed stage marker?
Might want to put one just before the end in case.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

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07-14-2021 06:26 PM