Hi I need to enable virtual agent for particular item so that it ask question for particular form .If you see below workflow screenshot for order item conversation there is decision whether there is va support or not??. (function execute(...
Hello, I have a field of type 'Image' which can take an image. I want to display this image on a widget I have. I tried showing it on the widget but it gives me a sys_id instead. How can I show it ? Thanks
Hi, Everyone. I used single line text variable and changed the validation regex to Number. However, I'm not sure how to set a number range, for example the maximum person can be in a room is only 25. Can someone help?
please someone provide me the background script to close only the targeted RITM records. not all in sc_req_item table/ sc_request table i will have a few RITM record numbers. through background script i have to close only given RITM and REQ, not for ...
Hi, We are trying to build custom related list for Problem Management. We need to display Incident outages under problem for all related Incident to the current problem. Custom field was added cmdb_ci_outage table to refer related Incident. Lets say ...
Hi Team,In one of my service catalog I have model as a reference field.After selecting the name it always shows display name in field and also I do not want to change the name display property to true as it would impact all whichever references the m...
I know that the cloning requirements varies from org. to org. But I want to listen from you how/when you are making use of cloning. Best practices on this topic. and especially before an upgrade (DEV), I think its good to clone from PROD. Your though...
This is my code: var gr = new GlideRecord('kb_knowledge'); gr.addQuery('number','KB0081186'); gr.query();while (gr.next()){ gr.u_level_1= gr.u_level_1.replace("old", "new"); //or //gr.u_level_1= gr.u_level_1.replace(/old/, "new"); //need to know the ...
How to get checkbox value from html to client side in widget- Service Portal
Hi, we have created a custom page mimicking Service Catalog, and currently are opening it from UI Action 'Create Request' via the "openUrl(...) + top.window.open(...)" function in a new browser tab. We would like it to behave on the Agent Workspace s...
Hello, We are looking for a way that a 3rd team team can escalate a incident to a serviceNow group that managers belong to. Ideally when a incident is defined as one to escalate either the agent can use a look up to select a group and it triggers an...
Hi, I have a requirement to populate the value of one catalog variable in "DD-MM-YYYY" format. This will happen based on a change in another catalog variable which is in "YYYY-MM-DD" format. I have written a catalog client script and a script include...
how to clear user criteria cache without logging out .I have tried to clear user criteria by gs.cacheflush('criteria_cache')but no luck. Issue:we have user criteria built on location ,if user change location then he need to logout and login again but...
is there to clear user criteria cache without logging out in through script. If we have user criteria based on location it get effective if logging again
Hi All, I need to have Copy Change button on Agent Workspace same as we have on native view. We have OOB "Copy Change" UI action. I have checked "Workspace form button" checkbox. I can see Copy Change button on Agent Workspace but not performing any ...
