In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
Hi, I have to create a widget like below figure. I wanna create an input text field and button beside in service portal. I have coded like below and the result is not like expected <form> <div class="panel panel-default"> <div class="panel-body...
Hi Team, I have created one widget and wanna keep in one of the existing page at particular point. like below tick mark
Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate. Here request type is the varia...
We have setup a relationship for attachments for Requests to be viewable on the Req, RITM and Task. The problem is that customers cannot see the attachments that are uploaded from the Task level. Currently, our users have to go up to the RITM to add ...
Hi Community,Is it possible to exchange files between our on-prem system and ServiceNow via SFTP?That is, PUT or GET from the SFTP client on the on-prem system side to ServiceNow.If yes, it would be great if you could tell us how to issue a private k...
My current out-of-the-box lists only return one record type (Incident, Change Request, Problem, etc). Please point me to instructions on how to create a list that would return ALL record types. I could then filter it down to those items assigned to o...
Our current change management process utilizes Risk assessment and one risk condition. We would like to reduce the risk assessment questionnaire and move those to risk conditions calculate based on the fields on change form. Based on docs I see syste...
I'm working on trying to trigger a catalog item (and the associated workflow) via an inbound email action. I've got to where it will create the request and RITM are created but the workflow and catalog items don't get created. Here's my script: cre...
HI All, We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message: T...
Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item) in Catalog to get themselves "reactivated". This is an automated action orchestration and the system is closing the requested item stating that it...
Hi I'm looking to implement Catalog builder for our organisation, but I'm having trouble finding the approval/publish flow when business owners publish their own requests. I can't seem to find any info on docs, anyone have any experience with it? Th...
Hi all, I'm trying to generate the duration of a SC Task or RITM. I found the following KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684036 I've updated the Close Ticket business rule as it suggests but the the...
Hi Team, Attachments are not visible on the task level, we can see attachments only on RITM. When IT attach anything on the task level that does not appear for the user's when the user attaches something that won't appear for IT on the task level.- P...
Good Morning, I have a custom table that I would like to extend to the task table. I thought it was extended when I created the table since the "Extends table" field showed task. But it appears that it doesn't extend to the task table. I've looked...
