Resolved! What are Outage Incidents?
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Forum Posts
Resolved! Display variables that are references in email notification
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Resolved! Scheduled Job with Task using a template
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
Client script in scoped application is not executing the script include
The requirement is to create the pop up dialog box with all the attachments that the HR case form has when ever the handover checkbox is checked. I have written the on change client script and called the script include using glide ajax. It is showing...
Business StakeHolder in ITSM
Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.
Resolved! In the Report , not able to move/go to the 2nd page to view Reports
Hi, I have this report, When I am trying to See all the Records, I see only 1 Page and I am not able to move to the 2nd Page. How can I achieve that? Thanks, Vaishnavi
Resolved! Can demo data be added at a later point of time after installing plugin
Hi, I have installed a plugin, and I forgot to check add demo data. Plugin is installed already. Will I be able to add demo data now? If so, how? Kindly help. Regards Suman P.
Resolved! if Name is already exists then in next new record that name should not accept.
Hii All, On Incident Table create a field called Name (it must be unique), when user enter name in new incident record and if Name is already exists in incident record in name field it should not accept. it shows error message('Please enter a Uni...
Using same Categories & Subcategories for Incident and Service Requests in Servicenow
I have created few category and subcategory in Snow for incident. i want to user same category and subcategory in Service request as well. Please let me know the steps to configure the category and subcategory in Snow
Resolved! How to Configure 'Simple list' widget.
Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority My requirement is instead of Category I want to show State f...
Resolved! Agent Assist shows - 'Invalid Configuration' Table configuration is inactive.
Hi All, We are having issue with Agent Assist where it shows as - 'Invalid Configuration' Table configuration is inactive I have checked and the table configuration for Incident is active. We have confirmed that correct sys_id is provided as value...
Resolved! How to verify "from address" is correct in email notification?
I need to verify "from address" in the email notification is correct without sending emails (Because it is a pre-prod instance and we don't want that email to go to client). Highlighted part is the from address.
How to clone admin role
Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul
Resolved! Dot walking with current on before business rule not working
We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date); works fine and i could get a log statement. But th...
Business rule to check requested user is active or Inactive ??
Hello, I want to write a business rule to check the user in requested by field is active or inactive, if Inactive I want to add a info message " user is Inactive". please Help !!! Regards, Siddhesh
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