Auto Incident ticket creation via email?
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‎01-05-2012 12:31 PM
Hi,
One of my clients has informed me that other SN Instances can auto generate incident tickets via an email address. I tried to look in other postings but was not sure what to search on. Please advise. Thank you
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Incident Management
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‎01-05-2012 01:14 PM
I'm not sure if this answers your question properly but take a look at the following wiki article - http://wiki.service-now.com/index.php?title=Inbound_Email_Actions.
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‎09-13-2021 11:29 PM
unable to open that site
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‎01-05-2012 01:42 PM
Funny thing, I was pursuing this very question yesterday and I needed a fair amount of handholding from my
consultant. When I finally got it working, I documented the steps at this link:
How to create an incident using email
I hope you find it helpful.
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‎01-09-2012 07:14 AM
Thanks Brad,
this worked but one more question. I'm going into inbound actions, under create new incident and trying to auto assign the "assignment group" to our helpdesk. The problem is that assignment group sits in another table, "task" vs the rest of the fields that sit in the "incident" table. Is there a way to link this?
thanks again.
