Auto-refresh capability on Dashboard ( No Web plug in please)

Bagi
Kilo Contributor

I am new to ServiceNow. I have built a dashboard. I would like to enable Auto-refresh or get the real-time data to the dashboard. I see few related discussion already on this topic. All ends up suggesting a web plug-in to achieve the auto-refresh which is not a viable option for me or in my org. Is there any settings that an Admin can change which would allow Auto-refresh for dashboard? or Is there any other way to achieve the same result without going to Web plug-in? This is a basic feature. I am not sure why this was NOT made out of the box. 

I can see the setting in Homepage of ServiceNow, but not on Dashboard. How do I get this enabled? Thank you!

3 REPLIES 3

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

This is just my personal opinion, but I think the reason there isn't any refresh timer on dashboards are performance issues and the reason behind dashboards. For me, I think they are meant to be used to look at trends, history data, and so on. Not seeing real-time data. I have seen too many issues where users had created homepages & dashboards with too many reports/complex reports that the instance casts a mega slow-spell for that user's whole session. The data should be refreshed if you reload the dashboard or even switch tab on the dashboard.

Depending on the use case and why I would look for a different solution.

 

//Göran
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sachin_namjoshi
Kilo Patron
Kilo Patron

Auto refresh is not provided for dashboard to avoid performance issues.

There is no system property, preference to allow auto refresh of dashboard as of now.

I don't think this will be provided in future also for same reasons.

 

Regards,

Sachin

Bagi
Kilo Contributor

Thank you @Göran Lundqvist and @sachin.namjoshi . I understand. 

As an alternative to dashboard, If I create a home page (Auto-refresh capability is included), will I be able to share it with a group and make it a home page all those in that group? This can be a good alternative for my use case. If I can do that , Is it possible to share the procedure to do the same?