Auto-refresh capability on Dashboard ( No Web plug in please)
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‎10-13-2020 02:08 AM
I am new to ServiceNow. I have built a dashboard. I would like to enable Auto-refresh or get the real-time data to the dashboard. I see few related discussion already on this topic. All ends up suggesting a web plug-in to achieve the auto-refresh which is not a viable option for me or in my org. Is there any settings that an Admin can change which would allow Auto-refresh for dashboard? or Is there any other way to achieve the same result without going to Web plug-in? This is a basic feature. I am not sure why this was NOT made out of the box.
I can see the setting in Homepage of ServiceNow, but not on Dashboard. How do I get this enabled? Thank you!
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‎10-13-2020 10:57 AM
This is just my personal opinion, but I think the reason there isn't any refresh timer on dashboards are performance issues and the reason behind dashboards. For me, I think they are meant to be used to look at trends, history data, and so on. Not seeing real-time data. I have seen too many issues where users had created homepages & dashboards with too many reports/complex reports that the instance casts a mega slow-spell for that user's whole session. The data should be refreshed if you reload the dashboard or even switch tab on the dashboard.
Depending on the use case and why I would look for a different solution.
//Göran
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‎10-13-2020 11:01 AM
Auto refresh is not provided for dashboard to avoid performance issues.
There is no system property, preference to allow auto refresh of dashboard as of now.
I don't think this will be provided in future also for same reasons.
Regards,
Sachin
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‎10-13-2020 05:48 PM
Thank you
As an alternative to dashboard, If I create a home page (Auto-refresh capability is included), will I be able to share it with a group and make it a home page all those in that group? This can be a good alternative for my use case. If I can do that , Is it possible to share the procedure to do the same?