Resolved! Set the "VIP" flag to true when user is part of the group.
Hello,How to set the "VIP" flag to true on user record when user is part of the group "GLOBAL-VIP-USERS". Thanks
Forum Posts
Resolved! How to filter select box selection base on another field selected option? Catalog Item Form
We have catalog item that has the following field Look up select box field called Campus - Which references the u_campus field in the table cmn_location andReference field called Exam Room Location - Which references the cmn_location What we want is ...
Ability to edit Service Catalog Item variables in a list or report view
Dear Community, I am sure some of you have had asks from ITIL users that they want to be able to close SCTasks in bulk without opening a record. Of course, we all know that this is possible to do in a list view with all standard attributes, but what...
Resolved! fix script to close multiple sctasks in ServiceNow
is anyone able to help me with a fix script to close multiple sctasks in ServiceNow (Utah)
/ no subject / on SMS notifications
We have email notifications set up for a variety of scenarios, such as when an incident is assigned to me. We have an SMS alternate defined, so it is sending that as a text message when I subscribe to that notification with the notification channel I...
Peer approval for standard change template
We've a requirement to add peer approvals (no cab approval needed) for a couple of standard change templates and was wondering the best way to achieve this?
Resolved! how to populate assigned to field in catalog task who approves that RITM
In my requirement, flow designer were created for the catalog item. Now, the Assigned to field is populated with the name of the person that provided the approval. I tried with the script for assigned to field. But, not working as expected.
Resolved! Agent Workspace - Work Notes and Comments appearing twice
Hi, I have Work Notes / comments on the Notes form section, but if I remove from the Form section, the Compose section is removed too. I only want these fields on the Compose section, but I can't seem to achieve that.
Resolved! Service Operations Workspace remove worknote from Catalog Task section
Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...
I can't able to access the Content Management System(CMS) from navigation how to access the same
Hi,I can't able to access the Content Management System(CMS) from navigation how to access the same.
How to mark catalog task as closed complete
Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track : Value - 1Full Track : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...
How to remove Non existent users from reports
Hello, I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...
Resolved! g_form.clearValue() is not working in catalog client script
Hi All, I am using onChange catalog client script on Var1. However, clearValue for Var2 is not working onChange.Below is the Script. Kindly help. g_form.clearValue('Var2');g_form.clearOptions('Var2');if (newValue == '1' || newValue == '2') {g_form.ad...
Reference qualifier not working as expected
Hi All, Need help for the below. In custom table we have a company and department reference fields. Here whenever user selects the company like for example user select the company of ACME Japan then I want to show Department records which are associ...