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tab title in portal

in employee center portal , when ever user click on any catalog item it should display the item name in tab but whenever i clicks on any item it display only the homepage name. how to solve this please help me on this..

Access Request Workflow

Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access.  We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow:    - Multi...

Resolved! Refreshing pages in Contextual side panel

Hello everyone. We've hit a problem with refreshing date in a custom page that we've implemented in Contextual side panel. There is a custom page script that shows data. It works fine. But when you are changing in the record a field value that is cor...

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Asset Workspace "Important Actions"

Is anyone able to tell me where the fields being reported in the "Important Actions" is defined? See screenshot. This seems similar in functionality to the CMDB "Recommended Fields" (cmdb_recommended_fields) but I can't figure out where it's defined....

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Error message while retrieving the all records from API

Hello @Ankur Bawiskar , can u help on this How can i fix the below error? "error":{"message":"Transaction cancelled: maximum execution time exceeded","detail":"maximum execution time exceeded Check logs for error trace or enable glide.rest.debug prop...

Munny1 by Tera Expert
  • 700 Views
  • 2 replies
  • 1 helpfuls

Escalation Process requirement

HI AllI have requirement where I have to write a business rule on the Task table. The requirement is like,1, If any task is escalated then no user should be able to change the state to closed or cancelled. and also I have populated a message like "Ta...

Resolved! Changes closed outside of the approved window

Hello. Looking for some advice on searching on changes to ensure they were implemented within the window. Right now I am manually looking at closed changes and comparing planned and actual times. Is there way to run a report that can determine if a c...

Resolved! change implementation and post implementation tasks

In our change module, if someone implements a change and go to the review state, the implementation and post implementation tasks are cancelled and are not mandatory. Is this standard practice? Should these 2 tasks be required to be completed if ther...

Resolved! Calculation of reopened tickets

I need to know if there is a possibility of accounting for reopened tickets. I need to measure this and would like to know how. Thank you!

thamys by Tera Contributor
  • 646 Views
  • 1 replies
  • 1 helpfuls

Incidents not visible when adding through related list in change

When i am adding incident in change request through related list of incidents fixed by change the list is invisible (incidents are displayed in white font) and all incidents are not showing.When i click on the edit button to add incidentsThe list doe...

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Deepak25 by Tera Expert
  • 649 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need to get the complete in the payload

I have the scripted REST API and trying to get the array of objects from the below payload.It has parent and child data I need to get the all the list of child and need to iterate that to create new records but I am not able to get the child data as ...