Internal Server Error in flow designer
Unable to run the flow with simple activities but i am getting the Internal Server Error initially i didn't get this error , not sure what is the reason , Please help on it
Forum Posts
Resolved! Copy Change - New Record Created but not displayed
Just brought to my attention by a fellow staff member, that when she clicks on a Closed Change Request and selects the "Copy Change" form button, after doing that action the screen goes blank. If she looks at the Open Change Request list view, the co...
how to limit the number of requests on a specific item in service portal???
I need to limit the number of requests that users can make in a catalog item is specific only for this item you only need to be able to select 3 I have already tried to configure the options but this affects all the items, some options that are in th...
How to create new Configuration item? Users should be able to select the values on the INC Form
Hi, I have never had an exposure related to CMDB or creating CI's. Please help me with some trainings/videos where I can learn.I have a requirement to create two new CI's depending upon the category and sub category selected on INC Form.I have tried ...
How to configure Overview section of Service Operations Workspace - ITSM
Hello, I would like to confirgure Ovewview section of SoW ITSM. I have checked the documentation and found out that Oveview section can have different content for Tier 1 and Tier 2 agents. What I want to do is to show Tier 2 View for only a specific ...
Resolved! Origin of incident record creation
Hello friends, first time I post something here in the community.I'll explain my situation and see if anyone can help me.I recently identified that some incidents are being generated at work here.These records are being generated without any informat...
Conditions "IF" in Variables or record Producer
Hi,I have a problem with adding a conditions to Variables. Look I have a couple fields like these: and I created a custom tables for data which are inside of those fields.Now I want to see for example something like: If field division will be "cloati...
Resolved! Setting priority to high
How to set priority high when , impact and urgency changes to high using client script.
Get User ID of caller while retriving incidents using REST Explorer
Hi All ,External System is using GET method to get Incidents , changes and Problem from ServiceNow using Task Table , everything Works good , but here the latest requirement was to Show "Created by with user ID" instead user name Example : Abel tuto...
Advance Reference Qualifier depending on other field
Hi All,On the form there are two fieldsone is parent field and one is type field. As type changes to 1 I want parent filed should only show the record with which are type 1 and when type 2 is selected, the parent filed should show type 1 and type 2 r...
Resolved! How to show hidden empty variables on RITM/SCTASK
Hello, I have a Catalog Item which I have some variables that are hidden from the request form as they do not need to be filled out during the request.I want to make these hidden variables, which are empty, to be shown on certain catalog tasks that g...
How to limit the number of records per one REST inbound call
Hi all, I wanted to limit the number of records to limit to 1000 when REST inbound API is called. Can someone help
User's are not receiving scheduled report emails.
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Resolved! Create knowledge from incident
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
Business Rule changes OOB
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
