Is it possible to create a record to different tables based on the category that gets chosen on a form? Currently, I'm only able to create a record on a single table when I configure the record producers. I'd like the location of where the record get...
Hi I have requirement where the Catalog item should have the acces for only 2 specific groups, I have given those groups in Available for. But when I impersonate and check for the user who is not part of those Groups Still they can see this item and ...
Hi All, in my workflow there is an advanced script to do a few checks, but it keeps giving me an error. can someone point me in the right direction were to look ? org.mozilla.javascript.WrappedException: Wrapped ConversionError: The undefined value h...
Can anyone provide any insight on how to create a notification that will trigger when Addition Comments are added for a both active and inactive RITM? I have not problems with notifications in general. The part I'm having an issue with is to trigger ...
Hi so this is the scenario:1. get into a catalog task of an open RITM.2. change the state to Closed complete or cancel*before saving the form...3.add free text to the Additional comment box*dont press on Post button4. now, save the form result:the RI...
How to Change the Background Color for Priority field in Incident, for specific user only Not for all userPlease find the screenshot Please help me on this
Hi, I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complet...
In our user table we found some empty user records created by as End user. without create access how the records got created those created by user have extra roles "Pa admin ,image admin "could please guide me how to troubleshot the issue .
Hi All! Does anyone have process guides explain what OOTB can do? The ITSM Process Guide includes the recommendations from ServiceNow Professional Services, but I'm looking for material focus on OOTB processes and functionality for fit and gap analys...
Hi all, On my Service Portal page, the Requests opened and closed are visible for the Requestor. I want the Requests to also show for Affected User and Opened By. Please find the screenshot. Any help would be appreciated. Thanks, Mallika
We have a requirement to add a filter on a variable that is reference to sys_user table. The filter condition is exclude the users who are having the tags student and intern, so the users who are having any other tags except these 2 and also the user...
I need an OnChange alert (pop up message) on a single line text field, to appear when the user has written something (anything) in the text field. I have scripted similar alerts before, but only based on choices on Multiple choice variables. Can this...
Hi All, How to Query does not contain in glide record. Tried below but not working. Need to query "if a particular RITM no is not available in sc_req_item"if (emailsubject.includes("RITM")) {subject = emailsubject;indexStart = subject.indexOf('RITM')...
var agg = new GlideAggregate('sp_log'); agg.addQuery('page=5c639f611be0591028a38625624bcbf5^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()'); agg.groupBy('user'); agg.addAggregate("COUNT"); agg.query(...
We are all aware that "Change Freeze" period is coming up during this November and December holidays. We would like to prevent people from either submitting OR moving NORMAL CHG out of the New state during this period but the OOB blackout schedule do...