Hi Team, Good day!, We have noticed a issue today , That is when an agent hold a ticket in ServiceNow the on hold reason should be populate in work notes (As awaiting requester , Pending vendor ...etc) at the same time of holding the ticket. But it...
Hi All, I need to replace the eval() with glide script evaluator and below is the Script Include used in a Report to pull the records. Script Include: function CRA_Use(js, arg) { var grq_ps = new GlideRecord('pa_scripts'); grq_ps.addQuery('name', js)...
Hi All, Requirement: On the load of the form, it should populate the logged in user name, company, email Id in the variables on the form level, I have written a Onload client script to populate the company and email details but I'm unable to get the...
Hello Everyone! In my schedule job, there is a condition where if a record is found, then create a single RITM with multiple tasks without using Flow design/Workflow. if not then create RITM per Record. Please help me with this. Thanks in advance!
Hi All, I need to copy approver comments to SCTASK work notes and below is script added to the WF when catalog task is created. I have followed the https://community.servicenow.com/community?id=community_question&sys_id=9e9bcb61db9cdbc01dcaf3231f9619...
I have an easy flow that creates a catalog task for a particular assignment group. I've turned off the OOTB notification (email assigned to group (sc_task)) for this catalog item and want to send an email to the group via flow designer but the email...
Hi, Can someone help me with the job/process which handles the auto-flush table? I have increased the records age in auto-flush table then trying to find a job which executes the process to test but I am unable find anything. I appreciate if someone ...
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
