show variables fields on RITM and Catalog tasks which are submitted on catalog form.
how to show variables fields on RITM and Catalog tasks which are submitted on catalog form
Forum Posts
How to fetch the details of list collector in a list collector variable
Hi,I have created catalog item in which I have a list collector variable -User(u_user--reference to sys_user table). another list collector- Roles(u_roles-reference to u_hardware table).Here requirement is when we are selecting two value in the User ...
How to create a tab like ESC portal in a customized portal?
Hi All, Requirement: I have to add a tab under the customized portal like we have in ESC portal now.How do I add this below the header. I'm a rookie in ServiceNow, so I'd really appreciate a detailed answer if possible. Thank you in advance
Resolved! How to display Label of "stage" on "sc_req_item" form in place of "value"? OOB it shows the value.
stage is a workflow type field and OOB it shows the value. I want it to show the Label on Requested Item form.
how to call system property in inbound action
Hi All, we have a update inbound action which update the inc, But when ever user replys the automatic or system generated mail that also inbound picks and updates that should be exclud.For that we have to create a system property with in that propert...
approve and reject in mail script
Hi Experts,I got a requirement for create approve and reject using mail script can anyone guide me how to accomplish it. TIASanchit Pandey
Auto close the parent record when child tasks are closed.
I have a record producer that creates a parent Service desk record and auto creates 3 child general tasks. I would like to prevent from 'Closed Complete' the parent Service desk record until all the child general tasks are 'Closed Complete'. Can some...
How to generate excel file from a script in ServiceNow
Hi we need to generate Excel sheet a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & should be attached to the Requested item submitted. We did had something similar to be done for an request i...
Hide Submit Button On Change Request
The Create New change request form has both the Submit and Save buttons visible. We would like to hide the Submit button on change request form only but leave it visible on other forms like Incident. I see Save and Submit UI Actions that are Global. ...
Resolved! Hide order now button on condition on Service Portal
Have requirement to hide 'Order Now' button on service portal on condition.Written on change client script which work on Native View but not on ServicePortal. Please suggest how I can make to work on portal function onChange(control, oldValue, newVal...
Resolved! How to create notification for SLA breach 90% on incident
I need to configure Notification for SLA breach 90% on incident table. Can anyone suggest a way
Auto populate MVRS variable on basis of a variable outside it
Hi All, I'm trying to auto-populate the "SAP Cost center" variable inside the mvrs based on the option selected in a reference field called "Company code" which is outside mvrs. In the company code variable, when code is selected, the location should...
Add a prefix to Request Item and Catalog Task according to the application the ticket is submitted
Hi All, I want to add a prefix in RITM and Catalog Task number field according to the application the RITM's have been created. Basically, here it is only Service Desk application. For ex- if my application is Service Desk then if I raise a RITM or C...
What is difference between field and Variable?
What is difference between field and Variable?
Error handling for new PowerShell activity in Flow Designer
Hi There I'm having trouble understanding the best way to set up error handling for a new powershell activity i have created in Flow Designer. The activity creates a new shared mailbox on the on prem o365 server. Regardless of whether it fails or suc...
