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Caralog item 105

 When testing a catalog item, having a manager approval flows, which of these best practices would youfollow? (Choose three.)A. Make sure the latest flows are activated.B. Use the instance Incognito setting to quickly toggle between requester and app...

Ashok  kumar by Tera Contributor
  • 1625 Views
  • 1 replies
  • 2 helpfuls

Resolved! Get managers data from User table.

Guys - I have a requirement to create a report/dashboard to fetch user name with 4 levels of management. Column names - User > Manager> Manager's manager> and so on till level 4 Pls help me with best possible solution. Thanks

Resolved! Catalog variable to accept decimal values up to 2 digits

Hi All,I have variable called Cost and it should accept the  both decimal values and number. How can i achieve this. Example :1.Cost : 100 2. cost : 1000.12345 which should rounded to 100.12 Note : It should accept both numbers and decimal values  I ...

Nagashree5 by Tera Contributor
  • 865 Views
  • 1 replies
  • 0 helpfuls

Retake a survey

Hi everyone, I'm trying to find out how to retake a previously completed assessment, I know the "allow retake" functionality on metric type form but I am unable to get that in action. I would greatly appreciate your views and suggestions.Thanks in ad...

How to find the highest incident parent

Hi All, I am trying to make a ui Action and want to find the highest most parent of the incident. so i am trying to find the parent incident, For Example:- if INC-0 has a parent INC-2 and INC-2 has a parent INC 3, I want to fetch the sysid of the hig...

Priya75 by Tera Contributor
  • 439 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure assignment rules

Hi, I was going through ITSM simulator and found one question where I am stuck- Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Des...

A report for check the CMDB attribute changed and it's value

Hi, I'm looking for report that can capture the CMDB CI attributes updates/changes E.g. cmdb_ci_computer, a CI 'Owned by' name field is updated from staff A to staff B, any way can show that CI changes with both staff A & B value in a report?

MB Ng by Tera Contributor
  • 1541 Views
  • 4 replies
  • 2 helpfuls

Copy fields from parent incident to child incident

Hi all,I need some help auto populating fields from parent incident to child incident whenever there is an update on parent incident. some of the fields needed to copy are: assignment group, assigned to, state, notes.  please advice. Thank you!

Wendy20 by Tera Expert
  • 463 Views
  • 1 replies
  • 0 helpfuls