How can I hide the author field from a knowledge article?
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04-10-2019 11:01 AM
I am trying to hide the 'Authored by.." information when users are viewing knowledge articles. I have tried 3 solutions.
"Plan A": I commented out the necessary code within the "kb_view" UI page.
"Plan B": I set the "glide.knowman.search.show_author" system property to "false".
"Plan C": I applied a "read" ACL to the "Author" field of the knowledge article table.
None of these solutions has been successful. I am looking for a "Plan D". Please advise. Thank you!
Alan J. Robinson
Integrated Solutions Management
arobinson@ism4it.com
Dayton, Ohio (EST)
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04-10-2019 11:13 AM
Did you check these?
Please mark my response as correct and helpful if it helped solved your question.
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04-10-2019 11:19 AM
Yes, you are referencing solutions I have already tried and they were not successful.
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04-10-2019 12:20 PM
Are you trying in Service Portal??
Please mark my response as correct and helpful if it helped solved your question.
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04-10-2019 12:23 PM
Yes.
