Auto resolve incident after updating additional comments

[Ravi Kiran]

Hello,

I am looking for a solution , where incident should be auto resolved when someone from incident assignment group make a update in additional comments. If no additional comments updated, incident assignment group members should get reminder email after 24hrs and 36 hrs.

could you please help with solution.

Thanks in advance.

[Ashutosh C J · Accepted solution]

Hi @Ravi Kiran 
If you are Interested in flows, use following flow as example

1) To send notification after 24 hrs, use this flow

The notification will look like this 

To auto resolve, use this flow

Please mark my solution as accepted or helpful to help the community better

[Ravi Kiran]

Thanks Ashutosh for detailed step explanation.