Autoclose Change Request after 7 days from state change

[PatWro]

Hi,

I have question regarding autoclosing records.

I have to autoclose change requests after 7 days after changing state to review.

Can any advise me how to achievie that?

I could check state and updated field, but it will take into consideration last update, not state update.

I can also refer to sys_history_line table, but it's not recommended.

Please, give me any advice if possible. Thanks in advance.

[Sumanth16]

Hi, 

You can configure workflow based on condition.

If state is "review" and add "Timer" activity in workflow and declare value 7 days.

Then add "set values" activity and assign the value of "closed complete"

Please mark it as helpful (or) correct if it helps.

Thanks,

Sumanth

[Knight Rider]

Hi,

Can you simply write a After Business Rule to achieve this.

You can refer to this below OOB Business rule on Incident table

Replace your Instance Name  in the below URL

https://YOUR_INSTANCE_NAME.service-now.com/nav_to.do?uri=%2Fsys_script.do%3Fsys_id%3Dd67b8d9ec0a8011...

Please let me know if you have any questions!!

[PatWro]

Doesn't it work with extra field 'resolved_at'. In other case, time will be counted since last update, not cstate change update.