We have to Copy mandatory details to child incidents when parent incident is resolved.Meaning, as per the OOB If a parent incident got resolved, child incidents will get auto resolved but without filling mandatory fields which result blank details in...
Please check below requirement and help me to get configure assignment group in flow designer using script.Basically, we need to populate using based on the Dot walkWe have when we are submitting CI in RITM. Creating a task, we have a variable which ...
There are scenarios that require more than 100 choices under a single variable in a catalog item without creating a custom table. Will creating too many choices create bad User experience and is there any limit to the choices that can be configured u...
I have an existing scheduled report with a date in the email subject line. It is showing UTC date: javascript:"Changes Approved On " + gs.now() How would I change the code to show the local time? I can show local date/time using the following, but I...
Hi All, I Have a Knowledge Base with "Knowledge - Instant Publish" workflow. When I select a Scheduled Publish Date as a future date and save the record and click on Publish button then the article is directly published.Ideally it should go to Schedu...
Hello,I have a string field 'platform'(u_platform) , i tried to convert it into Reference. I have deleted the field and created a new one with the same name 'Platform' (u_platform) but as a reference field. All this is captured in a single update s...
Hi Actually, I had 2 fields namely "Application" &"Original request" on exceptions table. Both are string fields. Now I have deleted that both variables and created new variables with type reference field. And i captured that in update set. When I mo...
Hello, I have an issue with the Scheduled Publish Date field on the Knowledge form. When I put some date in the future, the knowledge article is supposed to get into Published state, when the date is reached, but this does not happen at all, it just ...
Hi I am creating multiple RITMs from MRVS rows in Flow Designer. How can I create a number of catalog tasks based on the quantity field in RITM? Thanks
I have created a knowledge base for users of specific region. We want to provide a URL through which the KB article should open in the user's respective portal view through URL only and should not be searchable in portal itself. No other user except ...
Hi Community,I have a payload in JSON, I need to convert it to CSV and save it as a attachment in a problem record var ArrayJson = [ { "appname":"abcd", "created_at":705605232, "credential_id":"3d889-2e18-46b0-951c-8a3133c378", "expires_in":7200, "id...
Hi All, I have requirment which need to copy the all RITM varibles to sc_task worknotes. Could you please help on this to achive the requirment. Thanks all,Varma
I need to change the take survey widget and my surveys to show the short description of the Ticket. I couldn't find anything in the code.
User profile not showing Groups list of which user is part of.On other side in Group member's list Users record is visible. NOTE: I have chacked BR and Client script but no luck.Please guide to resolve this issue.
Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...
