Resolved! Archiving old user reports
Is there a way to archive old reports (not PA) that have not been used for <6 months? These reports are from across different tables and database sources.
Forum Posts
Client script to automatically reload and save/submit the form
Hello. I'm struggling with a client script which would automatically reload and save/submit the new form. Reason for that is, we have a need to display a related list on the form right when you open it. Since the record has to be inserted in the data...
Lock icon still visible even after hiding it in dictionary
I want approval groups field to be unlocked by default while opening/ creating a change request. I have added an attribute start_locked=false in the dictionary entry of approval group. It's working, but the lock icon is not disappearing. I do not wa...
how to hide the choices based on roles using ACL
Hi, I have a requirement where Retired, Leased, Missing status should not reflect in list view to users who does not have "asset" role. For this, I am trying to create ACL. Please help to disable the list edit for the same. Regards,Lalitha
Get manager hierarchy
Hello All, I stuck on below issue:We have a Manager and Rank field on a user table. Rank is a numeric. We need to get a manager or managers manager whose Rank is 11 the dot walk can be at any level.example my Manager is Rakesh who has Rank 2, Rakesh'...
Need last view date report for all Published KA articles
Hi All, Need help to get last view or last use date report for all Published KA articles. Thanks
Resolved! An empty record is inserting into "core_company" table through a LDAP transformer
Hi, There is a "core_company" table for storing company data. There are empty records inserting into this table through a LDAP transform map and empty record only having the "vendor manager" field updated with the location field "hospital,Inc" which...
Why The stage of RITM shows "Request for Approval" instead of "Waiting for Approval " whenever request created?
Hi All, Actually we have custom flow designer, so whever request is created ritm stage was need to set as "Waiting for approavl" then in related list approver added, So this is working fine in dev, but whever in prod, whever we create a request , the...
Can CMDB groups be linked to change requests
Can CMDB groups be linked to change requests leveraging affected CI or something like the affected CIs
create catalog tasks by iterating through multi row variable set in flow designer
I am trying to create catalog tasks based on number of rows added in the mrvs (multi row variable set) in flow designer. So i have a multi row variable set called contractor_extension and i know it returns array of object in flow designer within my ...
Resolved! was this helpful ? yes/no, if it is No then comments is mandatory. How would we achieve this?
In knowledge management, On below of the article in service portal, When we click on the feed back of , Helpful? NO, before submitting the feedback the comments should be mandatory. How would i achieve this?
After modifying a Variables in Variable Set inside Catalog item, I see a duplicate Catalog Item
Hi Community, When modifying a Variables in Variable Set inside Catalog item in Dev Instance, I saw a duplicate Catalog Item with different sys_id, I checked upper environments to correlate which one is the original Catalog Item. I tried to delete t...
Resolved! How to know if a Catalog Item are also in some Order Guides?
On the Catalog item I cannot find a related list to see if the catalog item is also in some order guides. Hardware items frequently get discontinued and there is no visibility on the catalog item side if these monitors or computers are in some order ...
Resolved! How can i Revert a business rule back to baseline.
Hi All , I have story like we have one business rule and one ui action , user asking me like revert back to baseline ootb state. Please help me on this , how can I do it like step by step. Thanks in advance.
How to Attach SLA's to SC Task???
Hi All, We have configured SLA's for one catalog item, for that particular item ---there were 4 SC Task's are attaching... The requirement is , in that 4 sc task's , we need to attach SLA for one sc task with this short description " Install". Could...
