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Forum Posts

Mandatory fields not working while saving

Hi Team ,  What could be the reason one of form is not validating mandatory fields while saving .How can i fix this ? Looking forward your help in this . 

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pramn by Kilo Sage
  • 865 Views
  • 3 replies
  • 0 helpfuls

How to check the Encryption settings?

In my SN instance, How and where could I check that which Encryption type (Edge, Encryption support, Database, or Full disk) is configured on my ServiceNow instance? 

superkvi by Tera Contributor
  • 2656 Views
  • 4 replies
  • 3 helpfuls

Move Template from one instance to another

How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets?          Your response will be helpfull.Thanks in advance          

imran sk by Tera Contributor
  • 1579 Views
  • 2 replies
  • 2 helpfuls

Scripting help in flow designer

I am trying to call a script include from a script step in flow designer. I need help on how to send the input of the script step and return some values from the SI to assign them to output.  

Madhu5 by Tera Contributor
  • 910 Views
  • 4 replies
  • 0 helpfuls

Retry REST Message in case of failure for GET call (outbound)

using below code I am triggering a REST message through Scheduled job, I want to retry the same REST call if that if the response is other than 200, I want to do it retry 5 times or till the time I get 200(whichever is earlier) wit the interval of 10...

GD11 by Tera Expert
  • 2925 Views
  • 5 replies
  • 3 helpfuls

Resolved! emptying the cart

Hi guys,I want to empty the cart in the self service which have not been checked out withing 7days adding to the cart.As user the cart should be emptied if its not checked out within 7days. Thank you.

Liam T by Tera Contributor
  • 849 Views
  • 3 replies
  • 1 helpfuls

Resolved! Add a 'User Details' Ribbon to the Agent Workspace

Hi, I was just looking at the Agent Workspace training and it mentions that you can add details about the user as a Form Ribbon - I can't find any guides/advice on how to achieve this.  Can someone help please?

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Dan Brown2 by Kilo Sage
  • 1986 Views
  • 6 replies
  • 2 helpfuls

add option in client script

On load of sc_req_item i need to add one option in the state field which is already available in the choice list and is disabled for now for some reason so will  the below code will work for adding it back ? g_form.addOption('state','104');

jobin1 by Tera Expert
  • 1055 Views
  • 10 replies
  • 0 helpfuls

Resolved! Adding comments on service portal when the Request is created.

When a User Requested something example 'Apple iPhone 13' they have submitted the request. Now if they have any Approval or group Approval. if they have approval on Ritm for the request then it should automatically be added in the comments on the por...

Sushant20 by Tera Contributor
  • 1300 Views
  • 9 replies
  • 0 helpfuls

Resolved! Populate date after 90days using catalog client script

Hello, There is requirement where I need to auto populate the date after 90 days in a catalog item using catalog client script. A field A (Drop down) has an option 90 days. When user selects this option then field B (Date field) should be visible on ...

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Community Alums by Community Alums  
  • 1233 Views
  • 10 replies
  • 3 helpfuls

Audit Log users data

Hi ,  How do we know where to view the audit logs of users on the system. For example if a users status is changed from Active = true to Active = false or something like when their names are changed I would like to see when these things are updated a...

priya17 by Tera Contributor
  • 1210 Views
  • 1 replies
  • 0 helpfuls

Resolved! Open URL in another window in flow designer

Hi All, I have the code in flow designer and that works fine added in the WorkNotes . I need to open this URL in another window. How to do it. var text='Review the Link ';var url = '<a href="www.servicenow.com">'+text+'</a>';return '[code]' + url + '...

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Saib1 by Tera Guru
  • 998 Views
  • 2 replies
  • 0 helpfuls

download all attachments into a folder ?

i want to download all attachments to a folder... that are attached to any table i.e incident,problem,change How it is possible? share your ideas

hibye by Giga Contributor
  • 4620 Views
  • 6 replies
  • 1 helpfuls

Resolved! how to write if condition for greater number in client script

Hi team,I want to set assignment group using onload client script , if the number of users field value is greater than 200.tried with below but its not entering into the loop.var nou = g_form.getValue('number_of_users');if (nou > 200) {g_form.setValu...