What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Hi Folks, I have a requirement to design a custom app with 7 new tables and the customer expects all the tables be extended from task. I did further analysis and found that 3 of these tables hardly drive any process and are just like data containers ...
While executing Change management(type = normal) facing this error. Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required. After we created UI policy this issue has arisen. How c...
Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
HI I have created a new date variable, For this date varable i need validations like, I should select only 7 business days after dates and it not allow to select saturdays and sundays Can any one help me on this. Thanks Prasad.
Hi all, I am trying to create a hyperlink to help end users understand what they need to add to the field while submitting the request. The hyperlink needs to open a PDF document for their reference. Please find the screenshot attached. 'Guidance fo...
Hey Everyone, An Agent reported noticing that a few of their closed reqtsk records states had changed to 8, When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on anoth...
Hi, I have a UI action on the change request form as 'Conflict Calendar'. Once I click on the ui action, a calendar view of the change request opens as given in the image below: There is a row called "Blackout Schedule". How to change that Black...
Hi Team, As a admin I have "admin' access but doesn't have 'security-admin' role. How can I get this role to assigned to me. Our Support parter team members have that role, but those are not in contract with us now. so whom I have to reach to get t...