552 5.3.4 Error: message file too big | outbound email

Ramesh R
Tera Contributor

‎02-24-2020 11:14 PM

Hello,

I attached 3 attachements which all are 22MB. I am facing the error "552 5.3.4 Error: message file too big".

I changed the glide.email.outbound.max_attachment_count to 30 and glide.email.outbound.max_total_attachment_size_bytes to 35971520

But Still am getting the same error.

anyone can help on this.

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Tony Chatfield1
Kilo Patron

‎02-24-2020 11:22 PM

Hi, have you checked HI knowledge? This may be relevent https://hi.service-now.com/kb_view.do?sysparm_article=KB0521772 It sounds like you have reached the max outbound message size.
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