Automate Post on TASK

[tmccasland]

Is there a way to select tasks assigned to me and post a question to the requestor?

[Amit Gujarathi]

HI @tmccasland ,
I trust you are doing great.
You can create a BR for the same

Script :

(function executeRule(current, previous /*null when async*/) {
    // Check if the task is assigned to the current user
    if (current.assigned_to == gs.getUserID()) {
        // Get the requestor's user record
        var user = new GlideRecord('sys_user');
        if (user.get(current.requested_by)) {
            // Post a question to the requestor
            var workNote = "Hello " + user.name + ", I have a question regarding this task. Can you please provide more details?";
            current.work_notes = workNote;
            current.update();
        }
    }
})(current, previous);

[tmccasland]

HI Amit, thanks for the info, but I am limited to using the ServiceNow UI and don't believe I have access to create scripts

[Amit Gujarathi · Accepted solution]

Then you can use the template bar for the same.

[tmccasland]

Thanks Amit, it seems templates are disabled or I don't have permission.  When I click on submit, it just rehreshed the screen and did not produce the form for building the template