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automatic callouts from incident

Anu66
Kilo Contributor

‎03-20-2019 11:19 PM

We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming madrid?

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Michael Fry1
Kilo Patron

‎03-21-2019 01:04 PM

Using On-Call scheduling and Notify with Twilio - you can text and/or call the on-call person for the assignment group on the Incident.https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/notify2/concept/c_Notify2...

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Anu66
Kilo Contributor
In response to Michael Fry1

‎03-24-2019 09:55 PM

Hi Michael......Thank you for teh response.

This is something which i was also looking at. However i wante dto know if there is any solution other than using twilio.

 

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