Resolved! Workflow "If" activiy
I have a need to add an "If" activity to one of my workflows.I need to have Requested For Department as my true statement. I tried using the Condition and Advanced without success. Any assistance would be appreciated.
Forum Posts
Resolved! Track end of life or end of support (Cisco Device)
Hi everyone, I would like to know how it is possible to track the end of life or end of support of a device, more precisely of a Cisco device.
Set Risk level in Standard Change model via Table API
We are creating Change request via table api and setting the Chg model to 'Standard', the problem is that risk being set to 'None' (greyedout) instead of being "low, medium or high". We tried using Put / Patch method to update risk: 2 but doesn't see...
Resolved! Additional Comments - Auto populate "Dear {Customer}, Best regards {Commented by}
Hi Guys,So the ServiceDesk have asked for additional comments to automatically add some text.It Should be like the following:"Dear {Customer},"Comments added by ServiceDesk user"Best regards {Commented By}"The same would go for Resolution notes.I don...
Auto-populating Field Isn't Mapping Properly Upon Submission
I have a variable on our Incident form for adding people to the Watch List of the Incident. I made a recent update to the form and was asked if we could auto populate the Watch list field from another variable on the form where the user selects anoth...
How to see stats.do on each node in the cluster
How do I see stats.do for each node in the cluster? I feels like I am only seeing part of the bigger picture as we have multiple nodes in our cluster. This article doesn't quite get you the whole way.http://wiki.service-now.com/index.php?title=Runnin...
Resolved! Zip code mapping issue on transform map
I created a transform map where in we have zip code values provided in the excel like 711-012 or 0511 etc. In both these cases, during transformation, target zip code field is getting updated as 711012 (- is removed) and 511 (0 is removed).How can we...
Resolved! If the assignment group is empty on an incident record .What happen when an agent that is member of a single user group clicks the assigned to me UI action?
If the assignment group is empty on an incident record .What happen when an agent that is member of a single user group clicks the assigned to me UI action?1)will assignment group filed is populated with agent user groupor2)assignment group field rem...
How to configure edit UI action for a relationship to a same table
Can we get configure the edit UI action in such a way that adding through the UI action will also add in the list field Related story as shown in the screenshot.
SLA Conditions query
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach?The Response SLA is set to STOP whe...
Walk-up experience - How to re-schedule walkup-appointment
Hello Team, How to re-schedule walkup-appointment for both end user UI and Agent UI. ThanksAshok
Upcoming schedule appointments in queue widget - Walkup experience
Hello Team, We have implemented walkup experience. In the queue page "Up Next" section it's displaying only interactions and past dated scheudled appointments, but not displaying upcoming schedule appointments. Can you please help where should I conf...
How to trigger on-call when the incident assignment group is empty only
Hello, We are implementing on-call schedule on incident table and defined trigger rule based on some conditions. OOB Scenario:when we create an incident, and the incident conditions are met to trigger rule condition then on-call schedule will be esca...
Notifications
H experts, I wanted to know if there a way to send notifications dynamically to users my requirement is to send notifications to the proposed people or last used member of the standard change template. I have configured the notification i want to kno...
Need to create UI Action in Incident List View
I would like to know if we can change the state field and the date field(to the current date) in the Incident list view via UI Action without refreshing the page.If yes! then how can we achieve the same? I've created below mentioned script ---------...