How to set the date from 14 days from current date to 2years
Hi Team, We have field called Access where in we need to set the date to 14 days - 2 years from current date. Can you pls help.
Forum Posts
Resolved! Activity Stream and Compose not showing on sc_Request tasks
Hi all, I have configured our configurable workspace but having problems getting the activity stream and compose widgets/functions to show when viewing requests. Examples below; Incident within the workspace shows the compose and activity on the righ...
REST API run time
Hi All I had a query regarding REST API run time. I have an API which is been called using Scheduled Job, but it is taking time.Does the time an API takes to complete depend on the payload it is pulling from the respective server? Please help me with...
Issue with getting the response body and https status code from interaction response
Hi All, We have a requirement to automate a task based on the response from the vendor. For that I have configured the Rest message and getting the status code and response body, based on the status code I'm automating the task.The configuration is w...
Resolved! How to Add Email from User Input Field to Notifications
Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...
What is the impact if we delete duplicate records from cmdb_ci_appl and cmdb_rel_ci tables
Hello All, In our system we can see in cmdb_ci_appl table having more than 25000 duplicate records.If we delete the duplicates is there any impact in future, how should we verify?Based on cmdb_ci_appl table names having huge number of duplicates in c...
Open From in new tab instead of new sub tab in Agent Workspace
Hello, I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one. Requirement: Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will g...
Leverage user criteria to request on behalf of others
What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...
Inbound Email Action how not to show email body in Activity Log
I have a request to build an inbound email action to allow HD users to open tickets via email.They added an additional request to not show the email body in the initial activity log.All other work should show in the activity log.
ADD button is not working in the related list in problem table
Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...
Resolved! ITSM interview Questions
Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you. 1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...
Dictionary Override for problem task
Hello, My requirement is to have Priority of problem task similar to its parent problem ticket while problem task creation.I want to achieve this through dictionary override.Can you please help. Thanks in advance.
Resolved! Populate ServiceNow custom fields from Azure AD user provisioning
Hi all, I have a use case where I need to populate a custom ServiceNow field with an attribute from Azure AD through Azure's automatic user provisioning. Do you know if this is possible? Thanks for the help in advance.
Resolved! Creating service request using Workato integration
Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
how to create a report for a specific user in servicenow with all ticket count
how to create a report for a specific user in servicenow with all ticket count and how to add this report to above user dashboard
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| 42 | |
| 31 | |
| 16 | |
| 10 | |
| 8 |
