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Enhancing Privacy Displaying ‘Anonymous’ Usernames for Confidential Requests

We have a new requirement for the requested item form: when the ‘confidential’ field is set to ‘yes’, the ‘user name’ should appear as ‘anonymous’ in the ‘activities’ section. Could you suggest a solution that doesn’t involve DOM manipulation? I hope...

SLA Definition Sanity Check

Greetings,  I have an SLA Definition based on my company's Application Support tiering system, so a little more complex than I'd like to see, but I wanted to get the community's opinion on the following SLA Definition to ensure it's calculating corre...

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prestige1 by Tera Contributor
  • 457 Views
  • 1 replies
  • 0 helpfuls

Confidential setting

Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for the requested item form if requestor select the 'confidential' field value as 'yes'. is there any solution without...

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padmakumar1 by Tera Contributor
  • 501 Views
  • 1 replies
  • 0 helpfuls

CMDB CI Request approval

Hi all, I have a requirement in change , based upon the selection of CMDB CI group Request needs to go to Particular CI Approval group  How can i achieve this  Approver group is change_approver how can i sent request to the particular group 

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MK21 by Tera Contributor
  • 716 Views
  • 1 replies
  • 0 helpfuls

Database View Help!

Hello,I need RITMS for a particular period and find out if they have attachments or not. Since "sys_attachment" table is not reportable. I'm creating a database view but not sure how to proceed. Below is so far I've reached. Please help. TIA 

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Snow Angel by Tera Expert
  • 305 Views
  • 3 replies
  • 0 helpfuls

Confidential settings

 Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' in the requested item form if requested select the 'confidential' field value as 'yes'. is there any solution without...

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Resolved! Passing sys id from BR to Script include

Hi Team, I have a clarification that am putting forth to our expert snow family. So, i have a Business rule and am calling a Script Include from BR. Will current.sys_id work on SI for further usage without even passing the current object to BR on the...

Inya by Tera Contributor
  • 1869 Views
  • 8 replies
  • 5 helpfuls

Resolved! Restrict duplicate entries

Hi all,i have a requirement when a record is updated in sc_item_variables_task table (MRVS) it is creating duplicates here is the script they used after insert business rule (function executeRule(current, previous /*null when async*/) { var qList = [...

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shaik17 by Tera Contributor
  • 691 Views
  • 2 replies
  • 1 helpfuls

Resolved! Incident query business rule and ACL with GlideRecord

I have an ACL in ServiceNow with a Read operation that runs on the Problem table. The advanced condition of this ACL contains a script with a GlideRecord to the Incident table. However, there is one out-of-the-box (OOTB) query business rule called 'i...

Resolved! creating RITM using inbound action and cart api

 Hi  Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...

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Best practice to move data from one instance to the next in ServiceNow

I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...

PN2 by Kilo Expert
  • 7934 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to add Variable set users in Notification.

Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...

sattar3 by Tera Contributor
  • 1064 Views
  • 9 replies
  • 1 helpfuls

Resolved! Trigger catalog client script based on field value in request table

I am new to using the request item table.  I have added a few variables to the request item form but I want to show/hide them based on a field value in the request item table.  I created a custom field on the request item table, if this value is true...

jaubert by Tera Guru
  • 476 Views
  • 5 replies
  • 0 helpfuls