Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...
Hi All, We have AI search enabled on portal and our current requirement is that if the user type certain words such "google", "office", the search results are returning the articles that have these words in the body of the knowledge article as well....
Hello.I created a flow with the following trigger conditionMy goal is to run this flow at midnight and midday every days. But it is not running on this schedule.My question is: At what system time will this condition be true? The condition is every 1...
Hello All, I'm looking for suggestions on how to handle modifications to planned start and end dates after a Change Request has been approved by the CAB and moved to Scheduled state. OOB the fields can be edited at any time but that seems to be too o...
Hi Team,When i created a custom related list there is a OOB ADD button is appeared in the related list but when i try to add change request record by using Add button those records not appeared in the related list because ADD button is adding problem...
Hi there,We would like to work with bilingual knowledge articles in our organization (English and Dutch versions).However, it seems that providing a bilingual item is somewhat different than, for example, a bilingual Catalog Item:- Catalog Item: Swit...
Hi Team, I want to edit all the fields of KB article from list view for specific group. For that I have created ACL as below but not working. Please let me know what wrong I'm doing here Type: recordOperation: list_editName: Knowledge.None Script: ...
When I change the CI on a Major Incident and save the record, the CI on the associated Outage Record is not updating, rather it is creating a new Outage Record with the new CI. I want to update the previous associated outage record with the new value...
I want to create a change model for low risk. If risk is not low then it should give a message that "this change model is for low risk change". and change can't progress to the approval state.
HiI used to send the email notification to the concerned group when the required conditions meet through Business Rule.I created an Event Registry, Email Notification and Business Rule.Everything is fine but there is an issue with the Email Propertie...
are there certain roles that you cannot add to the itil role. Im trying to add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.
Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...
Hi All, I will have to capture the metrics when state changes from complete to in progress. I can see the OOB script on incident table state field value. I want to capture when state is changes from complete to in progress. I think I need to get acce...
var abc = [];var gr = new GlideRecord('incident');gr.addEncodedQuery('caller_id=77ad8176731313005754660c4cf6a7de');gr.query();while(gr.next()){abc.push(gr.number);}gs.print(abc);can anyone give me explanation in laymen terms??
Hi All,i have a widget in variable set in one catalog item in scoped appi want to use the same widget in my other catalog item which is in global. But i dont want to use other variables in variable setso i tried cloning the widget and a macro along w...
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