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Resolved! Change Mgmt - Affected CI Related List

We are fairly new to Change Mgmt on the platform.  We are creating change records for server patching and identifying multiple CI's on the Affected CI related list.  However, when we view these CIs in the CMDB tables, we are not seeing the Change rec...

smithro by Tera Guru
  • 837 Views
  • 4 replies
  • 0 helpfuls

SC task rejected but RITM state shows as Closed Complete

Hi,   I have created a flow and if the Cost centre manager rejects the approval then the RITM state should be closed incomplete but even if the approval got rejected the RITM state shows as Closed complete.

GBS by Tera Contributor
  • 324 Views
  • 3 replies
  • 0 helpfuls

Record producer adjustments

Hi everyone,I need to make adjustments in record producer, and this is the requirement. How to achieve this?If the user selects salary advance or SAC advance, until the approval is complete, the SLA should be paused.- In the form, if the user selects...

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surya9 by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show Incident Fields in ITASKs

Is there a way to show fields from an incident in an ITASK? This would be useful for technicians so they don't have to flip between the incident and the task.

vcaracci75 by Tera Expert
  • 324 Views
  • 1 replies
  • 1 helpfuls

How to trigger a notification for unassigned incidents

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days. I know how to create the notification, I'm just not sure how to trigger it. Any guidance would be appreciated.

Joe Taylor by Giga Guru
  • 1249 Views
  • 21 replies
  • 1 helpfuls

Resolved! Fix Script Help needed

Can someone help me tweek this Fix Script? It's not updating the records. Requirement : Create and run a fix script that will change the Source field value for all existing Security Incidents (active or inactive) currently having a Source field displ...

Snow Angel by Tera Expert
  • 387 Views
  • 4 replies
  • 1 helpfuls

Resolved! Change main page view

How to change the main menu to be displayed vertical? Now is displayed horizontal.  

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Zuri by Tera Expert
  • 301 Views
  • 1 replies
  • 0 helpfuls

Resolved! ACL for Table Restriction when user is given a specific role

We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...

How to get the previous of variable in widget server script.

Hi All, I am trying the get the value of variable, but not able to get the previous value for the same variable in question_answer table. If possible let me know the approach/logic for previous value to be shown using widget server script. Thanks and...

Gopal Allu by Tera Expert
  • 223 Views
  • 1 replies
  • 0 helpfuls