automatic callouts from incident

[Anu66]

We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming madrid?

[Michael Fry1]

Using On-Call scheduling and Notify with Twilio - you can text and/or call the on-call person for the assignment group on the Incident.https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/notify2/concept/c_Notify2...

[Anu66]

Hi Michael......Thank you for teh response.

This is something which i was also looking at. However i wante dto know if there is any solution other than using twilio.