Automatically Set the Values of One Variable Based On the Values Of Another

[MikeJ89]

Hello all. I'm looking to see if there's a way to automatically set the values of one variable based on the value selected for another variable within a catalog item request. For example, if a user starts filling out a catalog item request and chooses Option A for one of the questions asked, the next question will auto-populate with certain values so that the user doesn't have to pick them out from a list. Is this possible to do, and if so, what would I have to do to set it up?

[Dr Atul G- LNG]

Hi @MikeJ89 

Yes this is possible via Auto Populate. 

Actually there's not much more to write on this, the Auto-populate functionality is just so straightforward! Have a Variable of type reference on your Catalog Item, create a new Variable that you want to Auto-populate and fill in the three fields under the new Auto-populate section, and that's it.

https://www.servicenow.com/community/developer-articles/auto-populate-reference-data-in-service-cata...

[MikeJ89]

Thanks @Dr Atul G- LNG and apologies for the very late reply. I've checked out the link you sent and played around with this a bit, but I can only get one value to populate based on what value was selected for another question. I'm trying to see if we can have multiple values auto-populate. For reference, the variable I need this for is a List Collector that is depending on a question that uses the Reference variable. Is that possible?

[DanielCordick]

if im understanding you correctly you want to auto populate a list collector variable?  

You can autopopulate multiple fields using the OOB autopopulate method, but multiple values in a list collector i dont think is possible with the OOB method,

may need a script include and glide ajax

[MikeJ89]

Understood, thanks. Do you have any resources that can help me get started or point me in the right direction on how I should go about writing the script?