Hi, I need help in auto populate as it is working on the backend but not in service portal
Client Script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('GetVariableDetails');
ga.addParam('sysparm_name', 'GetVariableDetails');
ga.addParam('sysparm_id', newValue);
ga.getXML(RequestorParse);
function RequestorParse(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
if (answer) {
try {
var reqItemDetails = JSON.parse(answer);
g_form.setValue('dmr_cost_center', reqItemDetails.dmr_cost_center || '');
g_form.setValue('cost_center', reqItemDetails.cost_center || '');
g_form.setValue('dmr_department', reqItemDetails.dmr_department || '');
g_form.setValue('department', reqItemDetails.department || '');
g_form.setValue('dmr_location', reqItemDetails.dmr_location || '');
g_form.setValue('location', reqItemDetails.location || '');
g_form.setValue('meeting_room_name_or_number', reqItemDetails.meeting_room_name_or_number || '');
g_form.setValue('purpose_of_installation', reqItemDetails.purpose_of_installation || '');
} catch (error) {
g_form.addErrorMessage("Error parsing JSON response: " + error.message);
}
} else {
g_form.addErrorMessage("Failed to get a valid response from the server.");
}
}
}
Script Include:
//script Include dmr
var GetVariableDetails = Class.create();
GetVariableDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
GetVariableDetails: function() {
var requestId = this.getParameter('sysparm_id');
gs.log("Request ID: " + requestId);
var response = {};
var gr = new GlideRecord('sc_req_item');
if (gr.get(requestId)) {
response.dmr_cost_center = gr.variables.dmr_cost_center.getDisplayValue();
response.cost_center = gr.variables.cost_center.getDisplayValue();
response.dmr_department = gr.variables.dmr_department.getDisplayValue();
response.department = gr.variables.department.getDisplayValue();
response.dmr_location = gr.variables.dmr_location.getDisplayValue();
response.location = gr.variables.location.getDisplayValue();
response.meeting_room_name_or_number = gr.variables.meeting_room_name_or_number.getDisplayValue();
response.purpose_of_installation = gr.variables.purpose_of_installation.getDisplayValue();
}
gs.log("Response: " + JSON.stringify(response));
return JSON.stringify(response);
}
});
Back End:
Service Portal:
