Hi,I am facing an issue while creating new normal change request through Copy Change. It's going on Normal Change type instead of Change Model. I modified UI Action- Copy Change, it's not working. Any suggestion?
Hello All,When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this? or any other way.
Hi,I'm looking to understand if there is a standardization for identifying Changes based on region using OOB ServiceNow. We currently have customization for region fields (NA/EMEA/APAC/LATAM) and are removing these fields to adhere to OOB ServiceNow...
I have custom table with multiple sections with respective questions.In OOB all sections are visible in single form I need to display individual tab for each sections in Portal form
How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong comments in work notes , we want delete that work notes. Note:i tried delete and update at sys_audit table but not deleted. P...
Hi Team, I have a case, where duration field is not working properly when the field is read only. Below is the screenshot for the same. Here Actual effort, Planned effort and Remaining effort fields type is same(duration). but here can we see that R...
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
I would like to look up tags associated with a specific Incident record using a script.How can I achieve this? As far as I can tell there is no "Tag" column on Incident/Task table.When running a lookup and printing a result I only receive a blank val...
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...
Hi Community, How to add approval for each RITM created from flow designerbelow is my flow where i am creating RITM based on list collector variableif i add ask for approval in loop then it will wait for approval then second RITM will createWant to a...
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
Hello experts,I am facing a challenge with a simple read ACL. Not sure where I'm missing. Need to help you resolve my issue that I have explained below. For the table "sn_hr_core_case_cabin_crew", I have written 2 read ACL.ACL1: If the user has the b...
HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake: // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...
Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
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