Hi, I want to stop customers from commenting on RITMs through the portal once the ticket is closed, I've seen every post on this topic say to do it through the ACL for sc_req_item but nothing I seem to do is working, I've even disabled every "write" ...
Hi There, I am trying to add the users whose profile is 'created by' "glide.maint" to a group and tried the below workflow. But the condition execution is getting failed. Please guide where it went wrong.
Hi everyone, How to set knowledgement base can read for all active users? Is this script right? Any help will be appreciated.
I have a Search Knowledge button to attach the KB articles beside the Short Description on the SC Task page which is highlighted in yellow colour in the attached file, when the user clicks on the button it should redirect to the KB articles but it is...
Can someone provide guidance on how you can auto generate a standard change from a service request. ServiceNow is still fairly new to our organization, so we need some help. Here is the ask: service requests come in to whitelist an IP, the team works...
Hi, Is there a way to add a phone icon next to the phone number field. We want to be able to call users via teams from servicenow?
How the 'Actual duration' field value get populated after changing the Actual end date. What are the configuration behind this eg. BR, Client script, script include or Flow.Table : tsp1_project_task Please suggest @Anil Lande
Any idea how the "certification role" could be assigned to a none ITIL user? SNOW STATES:"The certification role is automatically assigned to all users with the itil role when the Certification Core plugin is activated or when compliance applications...
Hi, There are users with self-service access i.e., "snc_internal" role. They want users in watchlist in an Incident. How can they do this?They are creating an incident from "Employee center". They can comment from the activity area. But how can they ...
Hi,I've written a business rule to copy a date variable from one item in an order guide (PC logon account) to all other items ordered within the order guide, but it is only working inconsistently, sometimes updates none, sometimes a few, but never al...
Hi Team, having an requirement where XYZ choice field is extended from choice table and having specific dependent valuesbut when from XYZ value selected then ABC (extended from choice table) field should show only depended value of selected and other...
Hi, I have set up a change model with specific states :New, Assess, Scheduled, Closed and cancelled. This works fine however, when the Change assigned to person progresses the change from New to Assess, suddenly the fields become read only across the...
In my catalog item I am trying to populate the variable Phone number with the mobile number of change implementer.Below is the configuration done in auto populate section of catalog item's Phone number variable.Dependent Question: Change ImplementorR...
Hi All, Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow. Thanks,Sneha K S(ICORE-CIS)Wipro...
Hi All, I have created a write ACL with the state field and assigned a custom role to allow the user to edit state field. However, it is not working. Since, there is a write ACL for table level with "asset"(OOTB) role is restricting.Can anyone help m...
