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How to copy attachment from service request to sysapproval record

Hi,I have order guide and using variable type as attachment. After submitting the request based on number of RITM attachment is also attaching in the sys_attachment table. Now I want to copy only one attachment from service request to approval record...

Arun91 by Tera Contributor
  • 503 Views
  • 14 replies
  • 0 helpfuls

How to Measure State change metrics

Hi all,We have requirement where we need to build metrics to measure state change. Measure State change metrics - who caused, assignment group, when & how long the state is in particular duration .Can someone please suggest on how to achieve this if ...

Rutusha by Tera Contributor
  • 1295 Views
  • 5 replies
  • 0 helpfuls

Resolved! Segregation of Users from admin

I have a scenario where as a admin I created an application with 4-5 modules inside that app.Now I created some new users for my app , but don't want to give the entire application access to them since they are not admin. How can I give only a specif...

Report with data from two tables (or even three)

Hello All, I want to create a report (list view type) with data from atleast two tables.I want the "business time left" column from task sla table, i tried building a report based on task sla table and dotwalked to the task table, and added columns f...

Bumsefar by Tera Contributor
  • 1909 Views
  • 5 replies
  • 0 helpfuls

Populate a value in a variable based on 3 variables in Catalog value

Hello Folks,            I've a catalog item, in that there are four fields where 4rth field will depend on the first 3 fields. Based on the combinations values from 3 fields then only 4 field should populate. 4th field have more than 100 choice so we...

Avee90 by Tera Contributor
  • 653 Views
  • 3 replies
  • 0 helpfuls

Resolved! To check assignment group condition on a widget

Hi Community, I have a widget which contains a reopen button inside it. I want to show an error msg when user clicks on that button when its assigned to xyz group. I want to restrict that action when its assigned to this group. Here is the server scr...

Resolved! Server Side Script Rollback?

Do you know whether what the script has generated is deleted again after the test (rollback?)Br

OMT by Tera Expert
  • 686 Views
  • 3 replies
  • 1 helpfuls

Hide widget for a group

Hi Community, How to hide a service portal widget for a group. I need help in the logic. Thanks,Poorva Bhawsar

Resolved! Catalog item client scripts

Hello comunity, Is there a way to populatrequested for related attributes like region,location etc without client script?Please let me know if there is any alternative apart from client script(on change). Thanks,Sajal

Resolved! Change Mgmt - Affected CI Related List

We are fairly new to Change Mgmt on the platform.  We are creating change records for server patching and identifying multiple CI's on the Affected CI related list.  However, when we view these CIs in the CMDB tables, we are not seeing the Change rec...

smithro by Tera Guru
  • 1088 Views
  • 4 replies
  • 0 helpfuls