Using the Service Portal (SP) for CSM

Can the Service Portal (SP) be used for CSM instead of the Customer Portal?Thanks,AJ

How to check string contains certain word in client script

Hi All,I am having location and location type variables in 1 catalog item. Based on location variable, I need to set location type variable(remote, onsite) choices in select box.I am writing an on change client script . Requirement is if location var...

when the direct link to a catalog item is shared with users, it displays the error message.

When the direct link to a catalog item is shared with users, it displays the error message. "You are either not authorized or record is not valid." if the user is not logged in. Is there a way if user is not already logged in, we need to redirect use...

ATF Usage in Integration tetsing

Hi Everyone,Can anyone explain how to use ATF(Automated test framework) in Integration Testing.  I have to use the ATF to test the application which is integrated with Service now . Please help me with the examples.Thanks & Regards,Haribabu.

I am not able to import doc file for creating Kb article

one big query or many small ones - on prem

hi, i am writing a widget on an on prem instance, my question is this - is it better to execute a large query once and populate a large array of the queried data or is it better to execute several smaller queries and populate a small array of the dat...

I am Unable to trigger the sc_task throgh flow designer after manger approves the request.

Hi TeamI am successfully approved the manger approvals through flow designer but I am unable to trigger the sc_task through flow designer after manager approvals.Thank you. 

Performance Analytics: Trying to calculate % change Year Over Year by month in a time series

Using Performance Analytics, I created a widget, Indicator, and Indicator Source to obtain scores by month of certain Incidents fitting a filter. I also have the previous year's scores by month. Here is an example:   What I am trying to do is take, ...

How to show the attachments after manager approval in request

How to show the attachments after manager approval in request automatically

IFrame on Dashboard opens list links from Task Table inside IFrame instead of new Tab

A while back I created some dashboards with IFrames (list view for sc_task as an example) These come into the dashboard with the option to filter the list right on the dashboard via the URL fed to the IFrame (unlike a report).  You can also change th...

How do I connect ServiceNow to an Alteryx Input? I need Client ID and Client Secret.

I need to connect Alteryx Designer to the ServiceNow input tool. I've already installed this tool in my Alteryx Designer desktop application, but as you can see in the attached screenshot, the tool is requesting a client ID and client secret, which I...

Only one (TOP ) Question choice is showing in dropdown in select box variable

Hi all..I am new to the ServiceNow Platform. I have created a select box variable and have given two question choices to the select box.But I when I select Try It I see that in the drop down only one question choice is getting reflected.I deleted the...