Forum Posts
Resolved! I want to add a catalog items on service portal page , i do not want to go for search option , jus
I want to add a catalog items on service portal page , i do not want to go for search option, it should be displayed in the home page of Service Portal...This is an Employee Attendance form. I have to always search for the item from portal I would li...
Highlight VIP badge if Requested for user is VIP in Requested Item form.
Hi community, I have a requirement that if we select the Caller in Incident form and the user is VIP, then we see VIP Badge and color seems to be red. Same we have to implement for the Requested Item form. Can anyone help me in doing this configura...
Resolved! How do I change the auto-generated message when I create a new incident.
I am trying to figure out how to change the message that appears whenever a new record is inserted into the Incidents table using the ServiceNow Portal. Can someone please assist with this?
Ticket De-escalation Best Practice
We are looking for industry best practice regarding ticket escalation/de-escalation specifically around NOT sending tickets back to tier 1. Looking for a source to reference...maybe ITIL and HDI.
Unable to Select "Start Sprint" or "End Sprint" in Agile Board
Users are receiving a "user not authorized" error when trying to start or end sprint in the agile board. Any fixes for this?
Resolved! Business elapsed time shows that the SLA should not have breached
I have a 5 business day SLA on sc_req_item table. I know the SLA is configured correctly as I set the due date based on the SLA definition. When we look at the in the sc_req_item_sla table it displays a Business Elapsed time of 4 Day 9 Hours 46 Minut...
Modification in the age of the bar graph of the report
Hi,We have a requirement wherein we want to modify the X axis of the report. So far we have a graph showing aging tickets greater than 2 months but we need to differentiate among those tickets like tickets age from 2 months to 3 months , 3 months to ...
Resolved! Flow gets triggered sometimes its not mappings the data
Hi, We are facing issue with flow designer we have created request flow for mappings of data, but the issue is sometimes flow gets triggered sometimes its not means the mappings are not working sometimes. we have checked properties & kept it as syste...
Create an appoinment through incident ( From Native UI not from workspace )
Hello Team, I would like to create an appoinment through incident from the Native UI instead Workspace. I have added UI action button in Native UI but that's not working. Please help. Thanks
Resolved! Assigned_to is inactive, make the assigned to as blank for Open Tickets
If the Assigned to is Inactive, then make the assigned to as blank.Need this for all the Open Active tickets including Incidents, tasks, Problem, RITM's Can you please help me achieve this. Do we have to create a Flow or it can be done using BR.Pleas...
Resolved! Can we connect ServiceNow to externaldatabase
Hi All, Can someone please help me on the below query. 1.Can we connect ServiceNow to Database connectivity. if yes how?2.How can we fetch the particular message (like short description) from the job response (JSON response) through the flow designer...
Resolved! Reassign Open tickets to group and remove member from group when user is marked inactive
Hi All, i have a requirement that whenever a user is marked inactive in sys_user table, 1. we need to check open incidents, tasks, problems and assign them to the group itself(make assigned to blank) 2.For any applications/CI where user is a owner/...
Add Condition to not populate Cab date after 'refresh agenda items' , unless Pre Cab approved.
Hi,The organisation I work for have decided to have a Pre CAB and therefore have an extra Approval step for 'Pre CAB', as well as a separate 'Pre CAB' Cab Definition. So the workflow for a Normal Change is New > Assess (Pre CAB Approval) >Authorize (...
ATF Possibility for E-Signature pop
On the table, once click on "Approve" button then E-Signature pop will display and need to enter username and password. Can we do this scenario in ATF. Can anyone please help on this ATF possibility.