Average Query Resolution Time

[Nagoor Basha 1]

Average Query Resolution Time. Average time taken to resolve an invoice or payment query.

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Please provide more details. 

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

I tried on Incident table

Report Type = Single score

You can add condition as well if need specific category.

[Nagoor Basha 1]

I am unable to find Resolve time option  under configure-> Average.

[Dr Atul G- LNG · Accepted solution]

This is Incident table, which table you are referring?

[Nagoor Basha 1]

Table Invoice case management---sn_ap_cm_ap_case

[Dr Atul G- LNG]

Hi @Nagoor Basha 1 

I dont have this table in my PDI, you need to see is any field with name, resolved /closed

[Kieran Anson]

Based on your previous posts, I strongly recommend you give this a read so you can engage effectively with the community. https://www.servicenow.com/community/now-platform-articles/10-tips-for-writing-a-quality-community-q...