Average Query Resolution Time

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Nagoor Basha 1
Tera Contributor

‎10-22-2024 02:39 AM

Average Query Resolution Time. Average time taken to resolve an invoice or payment query.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-22-2024 02:53 AM

Hi @Nagoor Basha 1 

 

Please provide more details. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nagoor Basha 1

‎10-22-2024 03:07 AM

Hi @Nagoor Basha 1 

 

I tried on Incident table

 

Report Type = Single score

AGLearnNGrow_0-1729591639424.png

 

 

You can add condition as well if need specific category.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nagoor Basha 1

‎10-22-2024 03:34 AM

This is Incident table, which table you are referring?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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9 REPLIES 9

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Kieran Anson
Kilo Patron

‎10-22-2024 02:47 AM

Are you wanting help with something? At the moment you've not posed a question...

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-22-2024 02:53 AM

Hi @Nagoor Basha 1 

 

Please provide more details. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Nagoor Basha 1
Tera Contributor
In response to Dr Atul G- LNG

‎10-22-2024 03:02 AM

Create report for 

Average Query Resolution TimeAverage time taken to resolve an invoice or payment query.

These are strategic reports.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nagoor Basha 1

‎10-22-2024 03:07 AM

Hi @Nagoor Basha 1 

 

I tried on Incident table

 

Report Type = Single score

AGLearnNGrow_0-1729591639424.png

 

 

You can add condition as well if need specific category.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************