Average Query Resolution Time

[Nagoor Basha 1]

Average Query Resolution Time. Average time taken to resolve an invoice or payment query.

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Please provide more details. 

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

I tried on Incident table

Report Type = Single score

You can add condition as well if need specific category.

[Kieran Anson]

Are you wanting help with something? At the moment you've not posed a question...

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

Please provide more details. 

[Nagoor Basha 1]

Create report for 

Average Query Resolution Time

Average time taken to resolve an invoice or payment query.

These are strategic reports.

[Dr Atul G- LNG · Accepted solution]

Hi @Nagoor Basha 1 

I tried on Incident table

Report Type = Single score

You can add condition as well if need specific category.