background script to close all incidents.

akshayjain
Tera Expert

What should I write in background script to close all incidents or delete all incidents

6 REPLIES 6

ARG645
Tera Guru
closeStaleIncidents();
function closeStaleIncidents() {
    var closeState = 7;
    var gr = new GlideRecord('incident');
    gr.query(); 
    gr.setValue('state', closeState);
    gr.updateMultiple();
    //Use gr.deleteMultiple(); to delete all Incidents
}

Reference: 

Pro Tip: Use updateMultiple() for Maximum Efficiency! by Tim Woodruff

sachin_namjoshi
Kilo Patron
Kilo Patron

Hi Akshay,

 

Please mark my answer as correct so that others can benefit from similar question.

 

Regards,

Sachin