How to move KB articles from Dev to Prod
We have Kingston. We have articles created in Dev. Update sets don't seem to capture them. What's the best way to get those into Prod? Thanks!
Forum Posts
Record producer submitted within an Order Guide via Service Portal redirects to a page with no info
Hello,Record producer submitted within an Order Guide via Service Portal redirects to a page with no information about the submitted requestAfter submitting a record producer with the SC Order Guide widget, the user is redirected to:https://[instance...
order guide save as draft functionality
Hi, We have order guide containing 20 catalog items with 'n' number of mandatory fields. So we want to save the order guide as draft with empty mandatory fields before checkout which will help requester to gather additional information. Please hel...
Resolved! How to translate text within a widget in the service portal?
To translate our service portal into French I have set the language of my profile to French and have been translating many parts successfully so that when I revert my language settings back to English the words also translate back. However, for this ...
Scope does not have access to table even after adding restricted caller access record
My flow complains about "Scope does not have access to table" . Is there any way to resolve this
Date Values in Order Guides
Noticed with the Washington DC release that date values in Order Guides no longer work when copied to child catalog items through item variable assignments. We were told that NowSupport is investigating this and working to have the issue resolved by ...
Knowledge article not attaching
Hi all, I have a requirement in problem management, I need to add a button as mentioned belowunder related list ,we select the knowledge have only Edit option is there I need to add new button to attach new articles here and similarly I am trying to ...
Resolved! How to filter results in Look up Variable
We are redoing one of our Service Catalog items for Cell phone upgrade requests, right now when the user opens the form we prepopulate the Users name, but then ask them to fill in the information for Current PhonePhone NumberSerial Number These are a...
Resolved! i have a br which updates comments from ritm to incident and vice -versa.
Hi, i have a br which copies the additional comments from ritm to incident. i have a another br which copies additional comment from incident to ritm. now the issue is because there are two business rules if i strt commenting ritm it copies to incide...
How can we make granular delegation work on ITSM
Hi Team,As per the document under granular delegation it is mentioned that in order to make the granular delegation work for ITSM we need to modify the ACLS but can someone help me in achieving this?How and for which ACL on ISTM Platform we need to a...
Employer wants to be able to have the filter in 'My Groups Work'. Group vs SubGroup
Employer wants to be able to have the filter in 'My Groups Work' show only the Assigned to groups they are attached to without showing the Parent groups. The whole setup here is basically every group has a parent group which has another parent group.
Email encryption for a particle email notification
Email encryption for a particle email notification I want encryption for a email sending from the ServiceNow. i want to update it to only few notification not for every notification sending from the ServiceNow PLease help me out on this
Non-standard service request checkbox on incidents
Hi,I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?Thanks in advance
On Related Record, CI is getting overwritten
On Release record associating Enhancement record using related list.On adding Enhancement using Edit button CI field on Enhancement is getting Overwritten by Parent Release record CI.Please Guide me how we can avoid this RegardsNisha
Cio dashboard
Can anyone please help me to do the cio dashboard configuration and steps to do it and how to do it. And how to add them in the widgets and in the service portal. Please help me #cio dashboards
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