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Getting mails from different mail box

Hello Community,  I know we have this mailbox configured in service now (instance-name@service-now.com).There are some users who r getting mails from (internal@service-now.com).Please help me here how I may troubleshoot this issue to check mails from...

How to increase the length of condition in workflow

Hi All, I am having a workflow , using a branch activity.Branch contains 4 conditions. I want the condition length of branch to be increased as I am having  multiple conditions to get it filled inPlease let me know how can I increase the length of br...

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Priyanka145 by Tera Contributor
  • 268 Views
  • 2 replies
  • 0 helpfuls

Resolved! Display Value not working in Native UI

Hi All, Requirement: In a catalog item, there's a list collector field called 'Asset'. If we select an asset in the field and there is already a request existing with that asset, then we need to show an error message saying, 'XYZ asset is already req...

Blessy2 by Tera Contributor
  • 673 Views
  • 1 replies
  • 2 helpfuls

How do we track if an article was used to solve a specific INC ticket?

As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...

k_ab by Kilo Contributor
  • 2700 Views
  • 3 replies
  • 8 helpfuls

How to import bulk records in service mapping?

How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...

Sathwik1 by Tera Expert
  • 518 Views
  • 6 replies
  • 2 helpfuls

Resolved! Advance reference qualifier

ISSUE WITH ADVANCE REFERENCE QUALIFIER Created Advanced Reference Qualifier in Catalog Item (with variables 'group' and 'assigned')to fetch values of users only of selected group. But this is not workingNeeded help to solve this.  

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shivani18 by Tera Contributor
  • 679 Views
  • 7 replies
  • 0 helpfuls

ui action

how to hide related list ui action based on current table conditions,like i have a button for another table,but that table is my related list,i want to hide that button based on the current table conditions

Trigger Email notification when approval is requested in RITM

I want trigger a email notification when approval is requested for RITM and the email should contain Requested for should be the requested for of the RITM Opened by should be the opened by of the RITM Priority, State and Short Description should be t...

1_DipikaD by Kilo Sage
  • 248 Views
  • 1 replies
  • 0 helpfuls