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Need help on SOAP outbound integration with an organization

Hi All, We have a requirement to change the endpoint URL on our existing SOAP outbound integration with organization X as X will decommission the current instance. This is a custom solution for outbound SOAP integration with X configured on our custo...

Code issue

hello team,the below code is not working for me . The code is to change the sub-category based on the category selection.Can u help me find the errorsfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue ...

keepitsimpl by Tera Contributor
  • 399 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow designer to check catalog item priority condition?

We have a requirement in flow designer after RITM closed .it should check all child catalog task priority.If all are low then make RITM field compliance checked true.   If any one of the catalog task is not low ( medium , high. critical) then complia...

sukran by Mega Sage
  • 690 Views
  • 6 replies
  • 0 helpfuls

Glide record query to check the result value?

After querying table gliderecord of RITM and related records of catalog taskwant to check all records state field value is not open or work in progress.. if query return records state field is contains open or in progress then skip or if not then upd...

sukran by Mega Sage
  • 1007 Views
  • 4 replies
  • 0 helpfuls

How to send notification exactly before 7 days only

Hi , Here Request is : i have one field First review date: 25-May-2018 now i would like to send notification exactly 7 days before from First Review Date of records. Problem is as per my script it is trigger  which records are having 25th, 26th,24,23...

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chanikya by Mega Sage
  • 2488 Views
  • 3 replies
  • 0 helpfuls

Service Desk metric calculation

Good afternoon, community. I'm trying to find a way to report on duration of a task that starts with our service desk assignment group and moves to another group. In other words, average triage time for our tier 1 agents to document and move INC to a...

Resolved! Interview Script Scenario

Hi, here is a one interview question scenario: If the short description in incident form is 'Software' then that incident should be assigned toSoftware assignment group. how can we achieve it

Resolved! extracting hour from a date time value

Hello experts, i have a date time value '2024-06-01 08:00:00  I want to extract the hour from it which is 08.(Should return 08) Can anyone help me how to do it in a script. I am new to ServiceNow Scripting. Thanx in advance. 

deepika46 by Tera Contributor
  • 2508 Views
  • 12 replies
  • 2 helpfuls

Reports ITSM

May I know how to get a  incident reports worked by all users ' I want to get a reports of all user and groups worked on one incident ticket .  For example INC000045 I WANT TO GET ALL USERS AND ASSIGNMENT GROUP WORKED ON THIS ONE INC00045