Catalog client script
HiI have 3 Yes/NO Variables in my Cat Item and I want the item to be sent if all 3 Variable's values are "NO". Otherwise I want to disable the send button. Can someone pls help me with the script?
Forum Posts
Approval records for group approval
In a change approval policy, when group approval trigger and if anyone of that group member approve the request, other approvals should be changed from "requested to No longer required". But state is not changing for rest of the group members. we che...
Revert to new option on change form
Revert to New option on change :When create a New change, we get choices in state field "New/Assess/Canceled". Once change move to assess, If I click on revert to new option, it go to New state again and showing choices in state field "New/Assess/Aut...
Resolved! Filter based on number for reference field
Hello All,I have a reference field called 'internal' which is referring to sys_user table so I have filter like if the 'personal I'd ' start with number which is any number then those records only it has to show ex: 123005 Regards,Haresh
When we export the data in csv format we are getting special character "?" for number field.
We are export data in csv format from table from one of CMDB tables.Please refer the attachment with issue kindly assist how to resolve this.
need to show prompt message above popular items in sc_category page
Hi All,I need to show a following prompt message 'More items are available by expanding the Service Request category' above the popular items on sc_category page.How to do it?
Follow functionality for custom table
How can I implement the FOLLOW functionality for the custom table.
Resolved! How to show the reference field in popup of UI action
How to show the reference field in popup of UI action
Open states missing in reporting from Task table
Hello, I'm trying to create a report from the Task table to show any tickets in "New" or "Open" status.When I use my filters, I can select the "New" status several times, where each corresponds to a different type of ticket, but I can't do the same f...
Knowledge base article would genrate from Problems or Incidents
Hello team, I have a question regarding knowledge base article. I would like to store when I'll do close critical Incidents or Problem. All steps or solutions of that particular problem should be store in Knowledge Base Article automatically. Please ...
How to pass previous values from business rule to script action in servicenow?
Hi Team, I am unable to pass previous values to Script action from Business Rules, Could you please help me. Many thanks,Uday G
adding dot walked field in list layout
Can we add dot walked fields from document id type field in list layout
I have created a Widget Modal in ServicePortal. I want to control its visibility and mandatory
I have created a Widget Modal in Service Portal. I want to make this 'Comments' field visible and mandatory only if we select Other in 'Rejection Reason' Select field.. below is my html code:<div><label ><b>Rejection Reason:</b></label><select ng-mod...
Workspace UI Actions with Popup Dialogs for Parent Record Field Mapping in Child Record Creation
Introduction:In ServiceNow, creating child records often involves manual data entry, which can be time-consuming and prone to errors. However, by leveraging Workspace UI Actions with Popup Dialogs, we can streamline this process by mapping parent rec...
snc_internal can t see reference field in service portal
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
