Badge in SCTASK when comment added in related RITM

Daniel68
Tera Contributor

Hello,
How can I get a badge / signal in SCTASKs when a comment has been added in the related RITM ? (I do not want to have the comment of the RITM duplicated in the SCTASK)  

6 REPLIES 6

SumanthDosapati
Mega Sage
Mega Sage

@Daniel68 

What do you mean by a signal/badge?

Daniel68
Tera Contributor

@SumanthDosapati 

signal / badge  i.e. something (a otofocation , an alert ..) on the SCTASK view which informs there is a new comment added in the related RITM

Daniel68
Tera Contributor

@SumanthDosapati 
badge = an indicator which alerts the agent processing the SCTASK that a comment has been added in the RITM

@Daniel68 

Does this mean, the badge stays always if there's atleast one comment in the sc task?