Hello, How can I get a badge / signal in SCTASKs when a comment has been added in the related RITM ? (I do not want to have the comment of the RITM duplicated in the SCTASK)
@SumanthDosapati To be clear : the badge must appear in the SCTASK when there is a new comment in the corresponding RITM. When the agent click on the badge , the badge disappears. When there is a new comment in the RITM, the badge re-appear in the SCTASK.
@SumanthDosapati The badge appears on the SCTASK when a comment is added in the related RITM. When the "assigned to" of the SCTASK click on the badge - meaning "I understand there is a new comment in the RITM" - the badge disappears. A badge re-appears in the SCTASK when there is a new comment added in the RITM.
