Barcode scan to populate a single form field

[sdtimb]

I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.

For the first phase of this project we are really talking about just populating 1 field on the form. I've looked a a couple solutions, one being Mobile Reach. From my understanding these are essentially front-ends for ServcieNow. The products look great, but for the scope of what we are looking to accomplish these solutions are overkill.

Has anyone been able to find a solution for a similar functionality? Here is a basic summary of the process:

1. Field Service Tech shows up on a repair call

2. Using a 4G tablet they open the Work Order Task in ServiceNow

3. They select a reference field on the form (i.e. CI)

        - initiate the scanning feature,

        - scan the barcode on the defective or replacement part,

        - the field is populated with the item associated with the scanned barcode

[bcornwright]

Tim,

Not sure if you are still looking for a barcode scanning solution, but my company provides mobile apps that integrate barcode scanning, RFID, etc. Please check our website at http://mobilereach.com/solutions-overview/mobile-servicenow-asset-management-solutions/. Let me know if you have any questions or if you would like to see a demo.

Thanks,

Brett Cornwright