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Resolved! Ownership of CI

Hi all, i need help learning about the factors that determine ownership of CIs in a ServiceNow CMDB instance.These are a few questions that i need help with:1.Does every CI have an owner field?2.Who is considered the owner of a CI? What role does he ...

RoyoV by Tera Contributor
  • 538 Views
  • 2 replies
  • 1 helpfuls

Resolved! Order field in Tables

What is the significance of "order" field in ServiceNow tables? Why do we choose values like 10 and 40 while creating them while doing the tutorials on learning.servicenow? I see some pre-existing tables have a value of 100 for the field "order". Is ...

anurampalli by Tera Contributor
  • 480 Views
  • 1 replies
  • 1 helpfuls

Dot walk a reference catalog variable and add to task list view.

I am looking out for an option to add field value on the list view of SCTASK. The catalog variable of type Reference needs to be dot walked to get the desired field value.For eg.Catalog item has a reference variable pointing to User table.I need to a...

Afsar2 by Tera Contributor
  • 1360 Views
  • 3 replies
  • 0 helpfuls

Creation on database view for Change and Outage tables

Hi All, Can anyone please help to create database view where clause for below mentioned tables.   Table                          Variable prefix     cmdb_ci_outage    -   cochange_request     -  chgtask_outage           -  out Thank you in advance.

Surendra6 by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

how to add new label on choice list.

Hello Team,I have requirement to add new label to the impact variable on incident form and list view also.The new label should apply when the state is not equal to closed and resolved state.Please suggest how to achieve this.@Ankur Bawiskar @Dr Atul ...

servicenow application

Hi all, I have certain application which I need to update to the latest version but I can see those applications in ' sys_scope ' table but not on the ServiceNow store.does anybody know the reason thanks !!

Portal - removal of a certain text and URL

Hi All,I have a requirement. I need to remove the highlighted portion from the portal.Can someone guide me how to do this as I am new to portal configurations.   

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Ginia by Tera Contributor
  • 203 Views
  • 2 replies
  • 0 helpfuls

Resolved! controlling the Creation of Change Task under Change Request

Hello Everyone,         Here i have one Requirement. Here i have Change request having option Approval and Change Task options in related list.     Approval option having Requested, and Change Task having New and Edit options. New option is in disabl...

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How to retrieve Binary PDF file from REST API File response.

Hi Everyone,I am calling a third-party API that returns a PDF file in the response. I need to attach this binary PDF file to a RITM record. Below is my code — it creates the attachment, but the file content is not being added correctly.(function exec...

harshitjamw by Tera Contributor
  • 682 Views
  • 2 replies
  • 0 helpfuls

Notifications are not triggered as per configs

ISSUE:We understand that your Notifications are not triggering as per configsSOLUTION PROPOSED:We investigated and identified that the email notification "MTH SCTask Group Assigned (LIMS)" created on the SC_TASK table is being sent out when 'sc_task....

shivikayada by Tera Contributor
  • 513 Views
  • 4 replies
  • 0 helpfuls