Template management is not showing under standard catalog change?
Template Management is missing when i click on the standard change catalog it has to show template management like below Regards, Vijay
Forum Posts
Catalog Item configuration on portals
Hello Community, As you can see, there is a "View Details" tab on every catalog item. However, the extra space around the "View Details" text is not clickable.My requirement is that either the extra space should be made clickable, or the "View Detai...
How to add "more info" on approval email
Hi All,In the approval email, we have approve and reject links. I wanted to add new link, "More Info" and when clicked users should be able to ask for questions in email and those questions should be added to either worknotes or additional comments o...
How to develop a method for sending surveys to external users who are not part of ServiceNow
Hi,How to develop a method for sending surveys to external users who are not part of ServiceNow.I tried with enable public access not working.Can anyone please suggest any alternative solution it would be grateful.Thanks!
Resolved! If element exists in an array then remove it from the array
Hi All My requirement is, if '5b806c328396c6105fc86770deaad354' is present in 'entitlements' then remove it from 'entitlements'. Can someone please suggest what is wrong with the code. var entitlements = ['0678191f1b13a4d06c3c2f007e4bcb9b','5b806c328...
Resolved! Response body from Azure Devops Boards is not JSON
Hello, I'm currently trying to configre a REST step in order to get JSON object from Azure DevOps Boards. However, when I'm testing the REST step, I don't get any JSON object in Response body. This is what I get; Any clue what might be wrong? Here's...
UI Macro not rendering on Encrypted Text field
I created a UI Macro to toggle the visibility of a sensitive field using an eye icon (similar to a password reveal feature). It works perfectly on fields of type String and Reference, using the ref_contributions attribute in the dictionary.However, w...
Resolved! Unable to update the ownership information in the Virtual machine table
Dear Experts, I am in a process of getting the technical and business contact from the Azure tags updated to the owned by & Assigned to fields in the cmdb_ci_vm_instance form and consequently to the cmdb_ci_server form.. I am able to get the values ...
Resolved! Copilot license through catalog item
Hi all, I am looking to find a way to assign users a copilot license through catalog item. The way I could think of was using MS Graph API of which API involves LicenseAssignment.ReadWrite.All. Though I want to try it myself, I haven't got my account...
Incident
As an Incident ManagerI want to display the Additional Comments section on the Incident Management and Service Operations Workspace formsSo that Callers and Affected Users can view those comments in Purple Gateway
Assign the second task to the same user as the previous task assignee
Hi All,im having a workflow with few tasks . Once the task 1 is completed the task 2 triggers. Both are of same assignment group. My requirement is to assign the second task to the fulfiller who has assigned to the first taskplease let me know how it...
Reporting - Top 5/10 of list view
Hi community! I'm trying to create a report on the Contract table. I've got a field there, which is called Total contract Value. It represents the whole amount of that contract. I want to create a Report, which does show me the 5 or 10 Contracts, whi...
Show prices on the service catalogue based on users language.
I did reach out to ServiceNow Support but unfortunately, they advised it's not OOTB which I am very surprised with. We have 2 different currencies, £ and Euro's. I want the price of the Service Catalogue item to be shown based on the user's informati...
One Agent Not Receiving AWA Chat Notifications (Others Do) — All Usual Fixes Tried
Hello Community,We're experiencing a persistent issue with Advanced Work Assignment (AWA) in Agent Workspace (Chat) and would appreciate your insight.Problem Summary:One specific agent is not receiving any AWA chat notifications or work item offers, ...
set visible in variable set
Hi Everyone, I have a requirement where on the catalog item, there are two custom fields in multi row variable set called select choice and application tag - when a Type B is selected in choice field on the catalog form from choice fieldfield in the ...
