Hello Community,I’m working with the Walk-up Experience portal and noticed that the "The waiting time is:" message is not getting displayed for users in the queue.I’ve reviewed KB1096144 and understand this could be related to an ACL issue blocking t...
This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
We would like to restrict viewing/searching for Incidents or Requests that have been assigned to specific Assignement Groups. These tickets may contain sensitive information and should only be viewable/searchable by members of those groups or Admin u...
Hi all, I've made a record producer (destination=incident) with a Reference question pointing to the service_offering table. I've mapped this to the Service Offering field on the incident form and this works correctly when using my admin role. For us...
I created a reference qualifier for a catalog item list collector: Example: javascript: new scriptinclude.getRecords(current.variables.requested_for) The logic is handled in script include. It works on the Employee Center portal, but once the r...
Hi Everyone, I want to know how the backend is working for Import articles button work like how it reads the word or pdf document we attach and where this script is written in ServiceNow. It will be great if someone can help if you have any idea on t...
Hello Team,So recently I have ran a two discovery and tried to fetch the devices.The Devices are getting discovered and stored it in the CMDB database, but the LOAD Balancer Pool is showing empty for one for the Devices. Please find the below screens...
Hi Community,I've successfully configured AD user creation automation using Orchestration workflow activities like Create AD Object and Update AD Object. In the workflow, I use the Update AD Object activity specifically to update the Manager field in...
Good Afternoon, I am hoping to pick the brains of the collective. We would like to add a field on our knowledge article templates called "Internal Handling". Its a field that teams can use to put instructions for our Technical teams and Service Desk...
Hello Team Can someone please give me script create req, ritm , task for a particular catalog item via inbound action Thanks,Sriram
We were in Vancouver Version and Flow were working fine. But after upgrade to Yokohama Version flow designer is giving error, "Cannot display all inputs for this action. Action exceeds 40 inputs." Also we have tried with attached system properties bu...
As listed in the title, we’re running into consistent challenges recovering IT assets from remote and hybrid employees during offboarding. We’re using ServiceNow for our offboarding workflows, but there seem to be some gaps when it comes to physical...
Good morning.!Incidents that are once "Closed", are getting automatically re-opened multiple times, through Sentinel Integration. We need to stop this from happening, because Incidents can only be re-opened, if the Incident's State is "Resolved", and...
Draft request is showing inconsistent variables after save as draft button is click to save the request Some variable have cleared out some are mandatory
Hi, I search for a slide deck which explains the basic servicenow features, the basic ITSM modules and CSDM/ CMDB, roles and groups, flow manager, and similar things from the service now fundamelntals training. Every help is very much appreciated!
