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Resolved! Major incident tab Visibility on major incidents

Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...

Resolved! Pass info from record to Iframe widget

Hello all, I'll try and explain this best I can.    I've created a portal widget, for security reasons I'm going to call the page "sp/exec".To make it easily accessible I have then created an IFrame widget in a dashboard to said widget. This works al...

Community Alums by Community Alums  
  • 1391 Views
  • 5 replies
  • 1 helpfuls

Password Reset of AD from Servicenow

Hi Experts,I am trying password reset of Active Directory from ServiceNow, In our organization for logging in into our system we use OKTA and after signing in into the system for signing in into all the servicenow instances we use SSO and OKTA only. ...

Sai Gopal by Tera Contributor
  • 1434 Views
  • 6 replies
  • 0 helpfuls

Change Management

Hi,"Change request state change notification"Does this notification is applicable to standard change also?

akhilaanil by Tera Contributor
  • 930 Views
  • 9 replies
  • 1 helpfuls

change GlideAjax method from GetXML() to GetXMLWait()

Scenario is: A 'Pop-Up' message will appear on-screen when any end-user attempts to re-assign (more than one time) already assigned incident to the Technical Service Desk (TSD). Which one is the best one either using with GetXML() OR GetXMLWait()Curr...

Sentinel to ServiceNow work notes updates are not working

Hi Team, I am inbetween integration microsoft sentinel with Servicenow. All working good except the work note part. The worknotes of Sentinel is not getting updated in ServiceNow. Do i need to customize anything in Scheduled job script. However, serv...

How to use SNCSSH in MID Server Script Include

Hi,I have been using J2ssh library in mid server script include. However, the SFTP server no longer supports this encryption algorithm. I want to upgrade to SNCSSH. Can anyone let me know how to proceed with this.The requirement is to push the CSV fi...

Map the variables of one catalog item in another

I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...

SS1510 by Tera Expert
  • 554 Views
  • 6 replies
  • 0 helpfuls

Resolved! Exclude some item when archiving REQ/RITM/TASK

Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...

Nico12 by Mega Sage
  • 1315 Views
  • 7 replies
  • 3 helpfuls