Based on category and subcategory selection ticket should be assign to respective assignment group?

[Sirisha Snow]

Based on category and subcategory selection ticket should be assign to respective assignment group in Incident Table

Request for script or the process on how the requirement can be achieved?

[Aniket Chavan · Accepted solution]

Hello @Sirisha Snow ,

To address the assignment of tickets based on category and subcategory in the Incident Table, there are several approaches available:

1. Client Script:

2. Business Rule:

3. Assignment Rule:

In your case, using an Assignment Rule seems like the easiest choice. It's done through the ServiceNow interface. You set conditions based on the chosen category and subcategory, and it assigns the right group. I suggest looking at the image below for a clearer view:

For more details on Assignment Rules, you can check the Assignment rules module & Create an assignment rule 
in the ServiceNow documentation.

If you have many combinations, you'll need to create rules for each. If things get tricky, like needing special calculations, then we might need a script. If it's not too complicated, sticking with Assignment Rules should work fine.

Let me know if things get tricky, and I can help with a script.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket