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Best material about Service Catalog in Service Portal for beginners

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aravind1patil1
Tera Contributor

‎08-12-2026 10:17 AM

Dear Servicenow community friends/colleagues/servicenow experts

I am trying to learn Servicenow Calaog from beginning, can some one help me

if any paths already you know, which can be best to follow.

 

Please suggest me (any video or document link or any existing link from servicenow community etc.) thanks much for your help

 

#catalog item #ITSM #servicenow learning

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Dr Atul - LNG
Tera Patron

‎08-12-2026 02:50 PM

Hi @aravind1patil1 

 

There are many sites and resources available to learn from. I’m sharing a few links, including some of the best-practice resources. I’m also adding a link to my own idea as an example.

 

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-mgmt-process-guid...

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-process-diagrams

https://mynow.servicenow.com/now/best-practices/assets/service-catalog-and-request-mgmt-workshop-pre...

 

https://youtu.be/X9YZNb7_XrY

https://youtu.be/JGCUzbJ_qPQ

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

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CSA Batch 19|| Day 17 || Catalog Management - Connected Content - Topics - Variable Set Mapping
CSA Batch 19|| Day 17 || Catalog Management - Connected Content - Topics - Variable Set Mapping
mynow.servicenow.com/now/best-practices/assets/...
Day 17 - Catalog Items & Connected Content Topics (ServiceNow Employee Center) This session focused on creating Catalog Items, understanding Employee Center (EC) Portal taxonomy, and linking catalog items to topics within the Employee Center. Key Concepts Covered 1. Employee Center (EC) Portal vs
CSA Batch 19|| Day 16 || EC Portal Service Portal Request Demo
CSA Batch 19|| Day 16 || EC Portal Service Portal Request Demo
youtu.be/X9YZNb7_XrY
ServiceNow Day 16 (Employee Center, Service Portal, Catalogs & Requests) 1. Employee Center (ESC) vs Service Portal (SP) Service Portal (SP) is the older portal, mainly focused on IT services such as laptops, phones, software access, etc. Employee Center (ESC) provides a unified experience where ...
CSA Batch 19|| Day 16 || EC Portal Service Portal Request Demo
CSA Batch 19|| Day 16 || EC Portal Service Portal Request Demo
youtu.be/JGCUzbJ_qPQ
ServiceNow Day 16 (Employee Center, Service Portal, Catalogs & Requests) 1. Employee Center (ESC) vs Service Portal (SP) Service Portal (SP) is the older portal, mainly focused on IT services such as laptops, phones, software access, etc. Employee Center (ESC) provides a unified experience where ...
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aravind1patil1
Tera Contributor
In response to its_SumitNow

‎08-20-2026 10:08 AM

Thanks for your reply

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