Hi,
I'm facing this scenario for the first time and would appreciate your guidance.
One of our clients received an Optional Patch Release Notification from ServiceNow for their Production instance. They asked the following:
"These updates here, should I be actively pushing them to my instance when released? I know they are optional, but in your opinion what is the best course of action?"
I understand these optional patches typically include security fixes, bug fixes, and performance improvements. However, I'm looking for the best practice on how to advise clients in this situation.
Specifically:
- Do you recommend applying every optional patch, or only when it contains fixes relevant to the customer's environment?
- Is it considered best practice to review the release notes first and then test the patch in a Sub-Production instance before scheduling it for Production?
- How do you typically communicate these optional patch notifications to your clients?
I'd appreciate any recommendations or best practices that you follow when responding to customers about optional ServiceNow patch releases.
Thank you in advance!
