Best practice to redirect only the Admin role from OOB Service Catalog module to the Service Portal

LalishaRedC
Tera Contributor

 

I have a requirement to modify the OOB Service Catalog module under Self-Service.

Requirement:

  • Users with the admin role should be redirected to the Service Portal catalog homepage.

  • Users with the itil role (and other non-admin users) should be directed to the native Service Catalog view.

What I tried:

  • Restricted the OOB Service Catalog module to the admin role.

  • Created a duplicate module for the itil role and enabled Override application menu roles.

  • Tested both URL and Script link types in the module arguments.

Result:

  • ITIL users see only the ITIL module, which works as expected.

  • Admin users see both modules because the admin role overrides module visibility restrictions.

Since this approach doesn't seem ideal, is there a recommended or best-practice way to achieve this requirement?

Thanks in advance.

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