We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict tool kicks in and says no when raising changes.
The issue we have is the change manager would like to create blackouts against a business service or specific CI however when creating a blackout I only get certain options which all appear under the CMDB table.
Ill give 2 examples,
1. We have an application called paint.exe and for the next month we want no changes to be made to just this specific CI. How do we select that in the applies to field?
2. We have a business service call infrastructure which covers seven CI's which we need to put a blackout window on but again in the list above I cant select a business service 'Infrastructure'.
If I am missing a key piece of information please let me know but currently I am stumped at to how this works. As I say I've managed to now get the conflict tool working by creating a maintenance window and then a blackout window but this appears to cover all CI's. I understand this because in the Applies to field I put configuration item (cmdb_ci).
