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email script not running in background script

Hi  I am trying to print below email in background script but it is showing function is not definedvar gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','71735a911b300a108caa64e1604bcb68'); gr.query(); if (gr.next()) { var mrvs_data_group = '...

sinu2 by Tera Expert
  • 250 Views
  • 1 replies
  • 0 helpfuls

Resolved! If end date is more than 10 business days alert should populate

Hello, I have a requirement that is In the catalog item the user select 'Date Needed by' and 'Date Needed Until', if the Date Needed Until is selected more that 10 business days alert should populate. Attached screenshot of the variables. I have trie...

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Resolved! Make the outline of String field in Red

Hello Everyone, I have a custom form in which I created one String field. I want to make the outline of the field as Red when the user enters the character in it more than it's limit. Is there any way we can configure this.Please let me know. Thank y...

Abhi369 by Tera Contributor
  • 549 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to dotwalk the workflow activities

Hi Team,I have a requirement to remove a custom field business owner from Business application. So before removing that field i am checking that anywhere that field is used in all the scripting area. I am getting challanges to verify in workflow. I w...

Flow Designer - Iterative Loop

Hi I want my flow to be iterative.suppose State change from in progress to on hold then wait for 10 seconds if it not closed in 10 seconds then it is updated its state again to in progress....I've completed it... But I want if again the same record w...

Time Worked Issue

Hi, Two Queries around the 'Time Worked Fields'  1>The 'Time Worked field' was added onto the incident form, without saving if the screen is refreshed the time worked field gets reset. Is it an expected behavior or something can be changed to avoid i...

Vasu20 by Tera Contributor
  • 596 Views
  • 4 replies
  • 0 helpfuls

Approval Group field value becomes null after approved.

I have a group approval on the change request and approvers are added (sysapproval_approver), as soon as one of the approvers approve the group field on the list view becomes null. Is this by design? The last approval record retains the value.   

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samadam by Kilo Sage
  • 171 Views
  • 1 replies
  • 0 helpfuls

Create action not avalable

Hi All, ITIL users are not getting Create action in outages list view for table cmdb_ci_outage.I have checked the create ACL for table cmdb_ci_outage and it shows for ITIL Role. But it's not displayed for ITL users.I have chacked the list control for...

sagar_basu by Tera Contributor
  • 249 Views
  • 3 replies
  • 0 helpfuls

Changes exceeding the change window

Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...