Breach on Due Date not working

[Russell Park]

I am trying to setup a new SLA with the Duration type = "Breach on Due Date".  I have read several articles and see the issues people have had with getting the breach date set correctly based on the due date.  I am not even getting that far!  I cannot get the SLA to attach to the Requested Item.  Below is a screenshot of my SLA definition.  In the workflow i am setting the Due date field on the RITM which is working correctly.  What am i missing that is causing this to not even attach an SLA?

Thanks for any insight on this!

Russell

[Allen Andreas]

Hi,

Good call out 🙂

If your stop condition is already met before the SLA is even attached, then yea, it won't attach even if the start is met. It's hopeful that someone would do that, haha, but definitely worth checking out and not just "solely" the "Start condition" like I mentioned above.

Thanks for mentioning it!

-Allen