Difference between u_tags and sys_tags
What is the difference between "u_tags" and "sys_tags"? How do I tag a record with u_tag?
Forum Posts
Resolved! Remove Duplicate Approvers
I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?
Create calculated field in servicenow
Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow, In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...
Vmware Servers in CMDB
We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
Resolved! glideAggregate Sum not populating field
I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...
Assignment group filter to see new incidents in Queue
Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...
Resolved! Performing updates to multiple incidents - making field mandatory
Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...
Edit Form Layout not working
Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...
How do you keep your public holiday schedules up-to-date?
The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...
Who owns ServiceNow tool in organization
As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...
Resolved! What does this table do - ua_table_licensing_config
While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?
Approval rules to modify change request status
We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...
why do we need service account with local administrative rights for window servers?
Why do we need Windows Service account with Local Administrator rights on all Windows Servers?
Resolved! Reject not ending workflow
Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops. It should go to notification and then to end.I have ...
A couple of LDAP issues - duplicate userIDs, error messages, and more! Please help!
I have been trying to overcome a difficulty we have with our LDAP setup within Service Now.We currently have 4 domains being imported into the system. The current Query Field I have being used is by all 4 domains is sAMAccountName.We have duplicate s...
