Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...
All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue) In the Service Portal I had difficulty setting up Incident subcategories to be depend...
hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
1.if i uncheck the: Run BusinessRule check box what will happens 2. what is "Enforced Mandatory" field
Hi All, Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow. 1. Users raise an request to Asset Management team through Service Catalog to retire the CI. Approv...
I'm trying to find a way to have a calendar show changes and also show blackout dates. Basically there may be a week where there is extra attention to changes. I'd like some graphical way to represent this on a calendar. I have played with maintenanc...
I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...
Question regarding editing of 'change request values' after a standard change proposal has been requested.... The current process: User fills out a standard change proposal, then clicks on the 'Request Approval' button.The standard change proposa...
Hi, Has anyone managed to work out a way of making record lists automatically refresh? Our service Desk are asking for this functionality, although currently the only way I'm aware of being able to do it is using a Homepage / Gauge and setting the a...
We have a user, a single for now, who lost visibility to the Work Notes field in a Service Catalog Task (SCTASK) after upgrade to Kingston. He was not part of the test team who tested in DEV/TEST, so he just figured this out in PRD. I could reproduce...
Looking to perform some analytics on SLA breaches and was wondering if there is out of the box functionality or field for fulfillers to indicate SLA breach reason each time a breach occurs. Right now our solution is to create a field on each form.