Broadcast Message
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02-19-2020 04:03 AM
My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm
Please Help
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02-19-2020 04:11 PM
Hi Surya ,
Please refer below thread:
Please mark it as helpful (or) correct if it helps.
Thanks,
Sumanth
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02-23-2020 08:56 PM
Hi Sumanth,
Thanks for your reply
But I my requirement is to implement the broadcast message on agent app,the above thread shows message on my PDI. Any further help would be appreciated.
Thanks in advance
Surya.
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02-23-2020 09:16 PM
Hello Surya,
You can display a notification/announcement banner to broadcast message to logged user using "Announcement" in Banner. You may refer this document- Service Portal announcements.
You may also refer this blog- Send message to logged on users
Regards,
Sagar Pagar
