Hello Community, I need help with an issue regarding Change Requests. A user backed out of implementing a change, and instead of entering it into the cancelled state put the ticket in the closed state. I am now unable to move it to the cancelled sta...
Our sc_task form is missing the work_notes field and I'm not sure why...The form appears to be configured to show it properly, and I don't see any UI Policies, Client Scripts or ACL issues that are preventing it from showing up. What could I be miss...
Can someone suggest the scheduled job and email script which send the single notification to the user which have one or more that one pending approvals except change approvals and also include the link of "view all approvals " on portal.
Hi All, I have a requirement to scan a table and create records in new table. Records are huge in number close to 10 lac.I have created fix script and tested for 500 records using set limit function logic is working fine. I ran it without set limit t...
I need to find a distribution list in ServiceNow where can I find it?
Hi All, I have a requirement to hide the footer in all the pages except the Home page. Hide form the Catalog form page, incident page. The footer height is big as attached, i couldn't see the submit option in the catalog and incident submission page....
Hi Team, Can somone please help me on the below query. Case need to be closed after 7 business days of the resolve.How we can achieve this by using flow designer.The flow is in sn_customerservice_case.
Hi!Please, can I check the number of hits on a specific dashboard?Is there any place or field that shows me this information?If it doesn't exist, can I create something like this?Thanks.
Hi All, Below are the fields on the form level.Based on the start date and duration of months selected (it is a dropdown of 1 to 12 numbers) - Expiration date should be auto populated.suppose if the start date is selected as 10-18-2023 and duration o...
we create a simple catalog and connect with workflow. i create work flow with approval user or group activity for sc_req_item tables .but when we request from catalog item then approvals shows in sc_req table and not sc_req_item table when we approve...
Hello, we have an order guide for new hires. When that order guide is submitted, I would like to send a notification to Requested For summarizing the order. I am running into a few problems with this. Problem 1: Ideally the notification runs off the...
How to call a widget from another widget in servicenow portal? Thanks and Regards in advance.
Steps to Raise a incident: Create Incident with p1 and state in progress.then put on hold awaiting caller. then, while on hold, change to p2.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancelled and the P2 adde...
Hi All,I have to field start date and end date. I want to put validation so that end date should not be before start date. I am able to achieve this but it is getting failed in one case.case:Start date :31/10/2023End date: 2/11/2023In above case, cod...
Hi Friends I am working on some catalog item, and I have to restrict this catalog item based on user country, I have tried using available with advance script like below, but its not working, Any idea, or any other way we can achieve this?
