create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Hello, I am looking into using the Inbound Email capability in Flow Designer. What I have not found any information on yet is how to extract certain sections of the eMail body so that this information can be populated into a record. I want to do the ...
Hi Team,I have a List collector field reference to the "sys_user" table in the form and holding 5 users.Here i got a requirement to remove one particular user from the list collector through service script. Is there any way to achieve this, Much appr...
Hello Team, Currently we are using OOB location table, but it does not have active True/False. How should I add ? Thanks
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.
I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...
Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...
Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...
Hi all. Has anyone tried to add peer review step into the standard OOTB workflow and if yes how have you achieved this ? My steps so far have failed as I was thinking it will be as easy as adding extra step in the workflow and maybe approvals etc, b...
I need to set up data preservers to keep all the records for a given table in the target instance. Do I simply create a data preserver without a condition?also, because I don't want any records from the source instance. I need to create an exclude ta...
Hello Community!Trying to use script include in the BCC of Email Client Template. I am trying to autopopulate the some certain email addresses in Bcc Field of email client Template. For this I have written a script include and calling that script inc...
I am attempting to modify the "Create Incident' button from the Knowledge Article view.My GoalMy knowledge article form is going create an INC record is pre-populate incident mandatory field value when clicking on the 'Create Incident' button.For exa...
Hi, I am creating an inbound action that should trigger a catalog item and create a request. var cart = new sn_sc.CartJS();cart.setRequestedFor("6816f79cc0a8016401c5a33be04be441");var item = {'sysparm_id': '1c65b71597aa4d10344f398c1253af12','sysparm_...
Hi ! Could someone share a generic project plan for ITSM transition project. to learn about current environment and to start the application development and support after go live. I did not find any standard template in Now Create.
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