I've just upgraded from Quebec to San Diego and my ITIL users are receiving this error when they login. Why is this and how do I resolve it? "The ITIL Homepage dashboard has not been shared with you. You can request access from [My name]." Thanks,A...
how to create a report for the users login history to service-now?
It appears that the "attachment' feature does not allow the option to "Download all" documents. This is available on the Incident form on the Now platform. Can someone tell me why are these different? Can this be configured to have the same capabilit...
If you look at the picture I'm trying to put together a script that will auto-populate the CI in the incident record when adding at icket if the caller has one. I'm not sure what I'm doing wrong. I've very new to javascript. Or if there is a low code...
Hey guys! I wanted to ask you a question. I created a simple non-actionable virtual agent notification (Teams). Only with 1 content attached to it. However, I need to change the link associated with the default button of the notified protocol, as rep...
Hi, We are having UI policy, Data policy and both applies on same field on same table.Which will get execute UI policy or Data policy. Can anyone please confirm for it. Regards, Nivedita
Ive set up a basic topic which captures some information from the user and then creates an incident record. The created incident is then shown to the user via the card node However the link in the card does not take the user to the service portal bu...
Hello ,I Have a requirement to save the record as DRAFT before submit in change as show below we have only "Submit" Button . How is the best way to do this ?And where can we see those records?
Hello, We are using Agent Chat and we want it to appear maximised when loading in the portal. Is there a way to do this without cloning the widget? I appreciate your help. Best regards.
Hi, here is my issue: I am using the ServiceNow for Microsoft Teams plugin and I would like to make use of the auto-import feature but the OOTB configuration just doesn't do what I want. In fact, with manual import, the chat history shows up in the a...
Since moving to Tokyo (Next Experience) I have noticed a slight change in info messages (gs.addInfoMessage()). I now see two styles:Pop-up messages (appear at the top of the screen on a layer in front of the form)Regular messages (appear at the top o...
Hi, Does anyone have an example RACI Matrix listing the activities that are undertaken during BAU support for a CMDB once Discovery is implemented? I am looking to get owners for all of the management activities such as resolution of conflicts betwee...
Hi,Where do I find a diagram of a swim lane or flow chart of SN best practice for Incident, Problem, Change, Service req. ? Thanks in advance!
Hi Everyone,I have created a Record Producer where one variable type created as Attachment. When we are trying to attach documents through this, same document are getting attached 2 times.On notes section on task record one document is showing blank ...
We are looking to use Order Guides or Record Producers in New Hire Order Forms and wanted to know which would be easier to maintain and which would be easier to view from by the employee.