create a report on incident with p1 or the priority was previously p1
Hello everyone, I need to create a report on incident with p1 or the priority was p1 and has been downgrade to p2 ..
Forum Posts
Resolved! How to auto populate Assignment Group based on Category and SubCategory
Is there a way to auto-populate the assignment group based on the criteria of the category and sub-category? For example, if the category is bi team and the subgroup is Cyberquery the assignment group will automatically populate to the BI Team.
Customizing the Incident form on Service Operations Workspace
How can I add the duration field on the incident record on my SOW view similar to the one one the view workbench major incident record.
Resolved! update worknotes of incident whenever problem task worknotes get updated
if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule
Customize Compose Component in Service Operation Workspace (SOW)
Hi, In Service Operation Workspace (SOW), in the Compose component, we would like to customize the text indicating that everyone can see this comment so that this message is more visible (Increase in font, bold, color, etc...).We couldn't find how to...
Resolved! Disable Adding Of Additional Comments If RITM is Closed
Hi Team, I want that the users shouldn't be able to add comments in the RITMs which are "Closed". Right now, I have made some changes to the widget which is disabling the "Comment Box" on the portal and created an ACL but still if the user...
How to edit the related lists OOTB relationship
Hi I want to edit script/condition of the relationship ( Incident-->configuration item) which is OOTB. Could any one please help the path where can i edit the relationship.For ref: Note: If we add CI to configuration Item field in incident form th...
Resolved! How to send a notification to the user mentioned as @user_name in Work Notes/Additional Comments?
Hi All,I have a requirement wherein I have to send an email notification to the user who is mentioned in the work notes or additional comments of a task record. For instance, if I add following work notes on an Incident record, an email notification ...
How to change no data available text in Now mobile
Hey friends please help me , How can I update if there is no data is available in section of now mobileHow can I Change the Text value & from where@Community Alums / @Ankur Bawiskar / anyone please help me
Email Client Font Style change by default
Hi, I have looked into quite a lot of community question for this but couldn't get an answer to this.Can we, Can we default the email client to a specific font style or size or both if possible. Cause as of now OOB i can see that it is coming up as...
Resolved! How to auto populate Order guide name on Request form
Hi, I have a requirement to identify whether it is an order guide or not from the request record. I have a field Order guide and Order guide.name in form layout. But it is not populating the order guide name. How can I achieve this one?
Resolved! LDAP date field issue
Hi Team, I am trying to update employee end in user table from AD (accountExpires) . AD date value coming like "132590304000000000" this format So, I have converted this to date format using below script . Issue is updating one day ahead for few us...
Resolved! Useing a UI Policy based on a List Collector choices
I'm trying to apply UI policy to show a Single Line Text when a variable is selected from a List Collector,What step am I missing?
Resolved! Which role is required to create templates in incident.
Hello Team, Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. But I h...
Resolved! approval based on reference field
Hello Guys,based on the Divison selected , i.e. a (reference field) from the department table, I want to trigger approvals based on the below selections. I'm not able to achieve it and require your help in creating a workflow that checks the current ...
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