I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc... Can this be done?
Hi All, I need to import multiple files ( I don't know yet which format would be the best - Word, Wxcel etc.) to Knowledge Base and as far as I know first I need to import files to Knowledge base and they will be as a Standard Template. I need to hav...
Hi Everyonei need help with what's in the subject. How do i create a new field style that will be striking through a field where the record is inactive. In this case it would be interesting for me to know how to do it with the Table - Scheduled Job. ...
Hi All, I would like to copy sctask variables to custom table ,what would be best practice to do it and any example script will be helpful.
When I open my workspace using this link https://dev129395.service-now.com/now/workspace/agent/homeMy workspace was showing like error "You do not have permission to view this data.Contact your ServiceNow administrator for more information."please re...
Hi Team, Can anyone please help me on the below query how can we achieve this in ServiceNow. In Incident if i selected ci is related to Application server class in that i have 3 Custom fields and those are reference field to the group table. For exam...
Hello, I am trying to create email inbound action. when I am sending a mail from un registered user the ticket is not getting created. its getting created only when the user is present in the system. how to make the ticket created even the user in no...
From a query business rule, we are calling a script include and returning a array of sysids through a function. I am unable to get that array in query business rule. Anyone please help me here. @Ankur Bawiskar Please help us here
Hi All,There is Requirement. I have created a Record producer in that I have created a Variable called Email I want to add a functionality I can add multiple domain (email) in the format of comma or newline or semi-colon. I have try to do that with ...
Hi, Customer requirement is that same user should not be able to approve change request again or I can say in 2nd level approval. I had gone through community and found out post https://servicenowguru.com/scripting/business-rules-scripting/prevent-re...
Any way to automatically populate Visual Task Boards? I'd like to take any incident, task, problem, demand, etc. assigned to a certain Group or Individual and have it automatically get added to a VTB. Thanks.Jim G.
I have a AQCC Name(u_aqcc_name) List type field(it reference to u_aqcc table) in Asset table and it holds one or more AQCC Names data with comma(,) separated. if I load data thru Transform Maps, if the AQCC Name exist(ex: AQCCTest01) it should be upd...
Can anyone please help me on the below query.We have a requirement from the customers in change request form if we selected CI related to the the application server class and it should trigger an approval to custom fields in the application server cl...
Hi all, In the HealthScan findings, we found that Client side code should not follow DOM Manipulation technique.Can someone please help with modifying the below UI script without DOM Manipulation? UI Script: (function() { var top = document.quer...
Hi,we have two fields on Incident form:u_company : It is a reference field to the company table(cmn_company).u_ci : It refers to cmdb_ci table And Cmdb_ci table also a field ('ci_company') which refers to (cmn_company) table. Now what we...
