Hi ,I would like to have a customized resolve button on the Incident Workbench.I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on...
Hi, I need help with restricting the Variable formatter for certain group for one of the Catalog Item. My requirement is to make the Variable Formatter to be editable only for certain members of the group for rest all others it shouldn't be editable....
Hi All, I am new to Virtual agent. I am having a requirement to add one more option as "New search" along with I 'm done and show more options. But, I am unable to find out where is I'm done and show more are configured. As its OOB , please let me kn...
My query is I have created one dashboard on my homescreen which shows the Actual elapsed Time of the Incidents that gets assigned to a particular Group. What I have observed is when a new Incident is assigned to the group if we refresh the dashboard ...
Hi All, We have a field on table sys_cs_conversation " Device Type" type is string and we have choices in it, those are in sys_choice table, can we use the same choices on the other field of custom table, Please help.
Hi, Does the catalog item meta get entered like that of knowledge where underscores have to be used in place of spaces for phrases? Thank you,Adam Robbins
Hi Everyone, How to Close a change request using rest API.Tried PATCH request to https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...
Dear pros!I have some prolems with AI Search when search key by Japanese.The results include not related keywords like below Example:+ keyword : 九段+ result : include 件（hightlighted） In Widget "Faceted Search" I see the code that call api to get searc...
Hi, I have a flow designer built, Under Send Email Action, I have the content of the email sent to the Users.My manager wants to see the preview of the email. How can I do that? I have run the test but no flow logs are created. Help me? Thanks,Vaish...
Hi All, I have a requirement to create multiple RITM's using excel file. I have created data source, onComplete transform script in Transform map. This is creating multiple RITM's under single request. I tried creating flow designer for this reques...
Hi Everyone, I have a requirement where I need to Auto Populate fields on the incident form after submitting the Record Producer.I have a reference variable "abc" on the Record Producer which refers to the location table. I need to get the details li...
Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...
Hi Team, There is one requirement on Catalog builder where we need to restrict some of the catalog items visibility in Catalog builder Module in ServiceNow. The restriction would be based on the Catalog and Categories on the Catalog item. Does any on...
Hello all, I have been working on ServiceNow Operations Workspace and I realised that, Activity section does not show anything. I can see worknotes and additional comments on Polaris UI but for the same INC, there is no activity shown on Service Oper...
As an ITIL user unable to link problem records to the new change request.In the new change request form i am trying to link problem record. I am able to add only with the admin role.
