Bulk Delete Knowledge Article from List View

Angshuman3
Mega Guru

HI all,

Can we Bulk delete "Draft" knowledge articles from Knowledge List View using UI Action from the List Choice?

Thanks

2 REPLIES 2

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

yes, you can simply go to Knowledge > Articles > Unpublished, select all the records and select action Delete.

Note: only users with admin or knowldge role (added to Can Contribute in the Knowledge Base), refer to the second image below.

find_real_file.png

find_real_file.png

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

Hi Alberto,

The Delete that we have OOB, will work irrespective of the Knowledge state, may it be Draft/Published/Retired.
If select the articles, and select Delete UI Action it would delete them.

But, what I need is something different, when any knowledge_admin/knowledge_manager goes to All under Knowledge, the user should be able to select all the articles irrespective of the states and on selecting "Delete Draft Articles" only those articles should get deleted whose state is "Draft".

Thanks,
Angshuman