Business Rule for ''Additional Comments'' notification

[Kiff]

Hello Community,

I created the attached notification so that ''caller'' can receive an email notification when '' additional comments'' is updated. So far, callers do not get any notification hence if additional info is required, they do not know unless they go back to the ticket. 

I need a business rule to trigger this notification so when new comment is added in ''additional comments'', the caller will receive an email. I need this for Incident and Task Table. Do i need separate business rules even if the message is the same? A screenshot of what it should look like in my business rule will be helpful. THANK YOU!

[Shane J]

You don't need a Business Rule, you can setup a Notification with a condition that just looks for when 'Additional comments' 'is updated'.

[Ahmmed Ali · Accepted solution]

Your notification definition should look like below.

Thanks,

Ali

[Kiff]

Thank you, Ali

[New Developer_S]

Hi,

I have to send only latest additional comments in the email while setting up the notification . In other words

I need to Truncate the last added additional comments in the Incident.

how to achive this ? can you please provide me the script ?

TIA