Business Rule not triggering on Insert, but working on Update
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02-24-2025 09:46 PM
Trying to update field on task on insertion but it is working only on update.
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Incident Management
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02-24-2025 10:39 PM
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02-24-2025 10:51 PM
I tried to replicate your scenario in my instance. I took Company Name, and it should be set to the new custom field Company Name.
AFTER: Insert/Update
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thanks!
Thank You!
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02-24-2025 10:54 PM
My BR is in scoped application, is it impacting?
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02-24-2025 11:01 PM
I don't think so
While creating a record in the Indicator Task table you have to check that the Indicator field should not be empty. I believe the Indicator field is a reference field, so in the indicator form the Entity field should not be empty and again Entity is also a reference field, so the Name field in Entity form should not be empty
Please check the above conditions!
If it helped, please mark it as helpful
thanks!
Thank You!
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02-24-2025 10:47 PM
Would you mind closing your earlier questions by marking appropriate response as correct?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader