Business Services and Offerings - CSDM

[LF080291]

We are implementing ServiceNow and we are trying to map out all of our business services and services offerings - and one minute it makes sense and the next I find myself questioning if this is going in the right direction. 

Example One

Refraining from using the software/application name within the offering

Business Service = Documentation and Content Services

Business Service Offerings = Document Editing, Document Reader, Document Storage

And then the below CI's would be selected:

Adobe Acrobat DC

Adobe Acrobat Reader

DocuSign

Nitro PDF Pro

SharePoint

Business Service = Manufacturing Management

Business Service Offerings = Performance Monitoring, Label Printing...

And then the actual software again would be linked via CI selections. 

Or...

Example Two

Using the software/application name within the offering

Business Service = Documentation and Content Services

Business Service Offerings = Adobe Acrobat DC, Adobe Acrobat Reader, DocuSign, Nitro PDF Pro, SharePoint

But then I assume the CI selection would be duplicating the offering?

Business Service = Communication Services

Business Service Offerings = Email, Conferencing, Direct Messaging

And then the CI's would be selected:

Outlook

Teams

Teams Meeting Rooms

Outlook Mobile

But then i guess Teams Meeting Rooms would not be a CI?

As you can probably tell i am starting to overthink every little detail and i need to be set back on the right track, any help, advice and guidance would be appreciated from those who have successfully implemented this. 

[Dr Atul G- LNG]

Hi @LF080291 

Try to put your question here as well:

https://www.servicenow.com/community/common-service-data-model-forum/bd-p/common-service-data-model-...

Also look good to me, Meeting room are not CI.

If you have doubt, follow this definitions

Business service is a service type that is published to business users, and it typically underpins one or more business capabilities