Business stakehold user not able to read change record even having sn_change_read role

ashish211
Tera Contributor

‎03-10-2022 10:30 PM

Hi All,

 

I have a user with business stakeholder role (it has sn_change_read role). ACL is granting read access to user with sn_change_read  role. But user is not able to see change record.

 

What could be issue ?

 

Regards

 

 

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6 REPLIES 6

Sourabh26
Giga Guru

‎03-10-2022 10:34 PM

Hi,

 

Is user having ITIL license?

 

Regards,

Sourabh

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ashish211
Tera Contributor
In response to Sourabh26

‎03-10-2022 10:46 PM

ITIL Role is not required .

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Sourabh26
Giga Guru
In response to ashish211

‎03-10-2022 11:20 PM

Hi,

 

What issue user is having? Can you share the screenshot of the same.

For the troubleshooting check on below points -

  1. With ITIL access is user able to see the tickets?
  2. Check with assigning the write access (sn_change_write) to the user if the issue persist. 
  3. Is any other ACL restricting the access of the user on change?
  4. Check on before query BR on change as well?
  5. Does the user not able to access the record on list view or on form?

 

Regards,

Sourabh

 

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dmathur09
Kilo Sage
Kilo Sage

‎03-10-2022 11:23 PM

Hi Ashish,

Can you share a screenshot what error is being shown when the user tries to open the change record.

Regards,

Deepankar Mathur

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