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03-09-2022 05:21 AM
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
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03-09-2022 09:31 AM
In that case I will go with the First Option that is as below:
☐There is a Business Rule, excluding Andre Boer from any approvals
Below is the ServiceNow article supporting the fact mentioned above:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953049
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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03-09-2022 05:30 AM
Hi,
Did you check the workflow for this?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-09-2022 05:40 AM
is not mentioned the workflow, the available options are:
☐There is a Business Rule, excluding Andre Boer from any approvals
☐The manager does not a have a delegate assigned
☐The Andre Boer user account, does not have a manager specified
☐Andre Boer does not have a delegate set up in this account
☐Andre Boer is a VIP
probably the 1st options is correct.
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03-09-2022 06:17 AM
HI
There can be multiple ways this can be implemented. If you want from the options listed then below will be the ones:
☐There is a Business Rule, excluding Andre Boer from any approvals
☐Andre Boer is a VIP
☐The Andre Boer user account, does not have a manager specified
Reason being a Business rule can be used to alter the flow. Also If a user is a VIP then there can be rule set up to skip the approval and also if there is no data it will skip automatically.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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03-09-2022 07:34 AM
Only one options is correct 😞