Resolved! Create One to Many Relationship
Hi, I have to create one to many relationship . I can do many to many but I don't know how to configure one to one, and one to many relationship. Thanks in Advance. Sushil
Forum Posts
Resolved! Adding Approve/Reject button to the ticket itself
Hi all, There's a need of adding Approve/Reject buttons to the actual tickets (Change, REQ, RITM, Incident, etc).This should work just like Approval form. (Buttons should be visible just by approvers.) Is this possible to be done? Thank you very much...
Best way to cancel RITM
Hi All, Would like to have your inputs on this case.. What is the best way to cancel an RITM? I shall briefly explain my scenario.. Request is auto-approved and RITM has one or two levels of approvals, depending on the catalog item. We have workflows...
Resolved! Query the table sys_audit
Hi, I try to query the sys_audit table to get an old value from a specific field. My proble is the documentkey field. In this field is stored the sys_id from the record. When I use the sys_id directly, I got my result. When I use g_form.getUniqueValu...
Resolved! Choosing a SIngle Incident as the "Master" Ticket and Attaching Additional Tickets to It
During a large incident event - can you choose one of the incident tickets are your "main" ticket and attach the rest of calls that come in to that one incident so you are continually updating one ticket instead of 30+?
Using Procurement Module: How do you source an item based on options selected?
I'm using default OOB procurement right now, I'm trying to order and iPhone 5 using the demo data...which has the following options:Option 1: gigs (64, 256)Option 2: color (gold, black, white)When you go to source the request, how do you source the p...
Resolved! Hardware asset management - identifying computers by use and/or characteristics...
I am a new ServiceNow customer and my company is in the early stages of planning and implementing Hardware Asset Management in the platform. I have a question about identifying computers by use and/or characteristics. For example in our company we ha...
Resolved! Has Breach Task SLA report more User friendly
Hi, I have to create a report on SLAs, did they breach or not, so I created one (see below), but I would like to switch the order for True & False values (False first, True second) and if possible change their labels for example False => Achieved, Tr...
Resolved! Auto set contact type to Self Service when raising via Service Portal
Auto set contact type to Self-Service when raising via Create Incident record producer on the Service Portal?
Resolved! How can I activate URL's in a text field?
We have several users who are pasting URL's to planning documents in the description field of a change request.The problem is that the URL's are treated as regualr text. We'd like to activate them so that clicking on the URL would open a new window w...
Resolved! In service catalog i want to change color of my image whenever i select different color from select box , so i need output image is same as i select color.
in this image, i want id i select gold color so gold color headphone comes up. so is it possible ?
Resolved! Onhold state in incident form
When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info
Client Script OnChange as the user types
We are looking for a way to validate the text in a string field as the user is typing via regex. We are using an OnChange Client Script, but the function does not run until the field on the form loses focus. We're looking to trigger the OnChange even...
Change Task State
Need some help as to the best way forward please. I have a requirement to prevent users from starting change tasks when the associated change request is not yet in implementation. The best logic I can think for this is to make the task state read onl...
Inactive users on approval activities (workflow)
I am facing an odd (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users", for example, will rece...
