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Magnifying Glass Icon

Hi,  I noticed that the magnifying glass in "My London PDI" list view is displayed. But the magnifying glass in "My Kingston PDI" list view is not displayed.   Is there a way to get this on the Kingston instance?     Thanks,Edward

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Resolved! Configuration Management - Roles and Responsibilities?

We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...

David107 by Tera Guru
  • 4497 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add different workflow in a workflow ?

Hello Experts   how to add different workflow in a workflow?  I have seen this below workflow activity with in a workflow but not able to find one under the core tab(core activities).....? Is i am missing anything or can you please help me with the n...

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bju by Kilo Contributor
  • 2934 Views
  • 3 replies
  • 0 helpfuls

Resolved! Where is saved bundle in portal stored?

In Service Portal when you save your cart as a bundle. Where is this information stored? I can't find any table or such where these bundles are stored for me.I'm trying to figure out if I can copy an existing bundle I've created to another user. Is t...

palmen by Tera Guru
  • 2692 Views
  • 2 replies
  • 1 helpfuls

Hyperlinks in checklists

Users want to be able to create checklists and checklist templates that have hyperlinks to knowledge articles, intranet, etc. How can I accomplish this? I provided a workaround to type (or copy and paste) the hyperlink and right-click it and use Go t...

Casey Bates by Kilo Contributor
  • 1153 Views
  • 1 replies
  • 1 helpfuls

Raise Change request from portal

Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.

Resolved! Auto populate Department and Location field

In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the  ''assi...

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Kiff by Giga Expert
  • 3675 Views
  • 9 replies
  • 2 helpfuls

Change values for INC Urgency and Impact

I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this.  When I go to the form to modify ...

Michael M1 by Giga Expert
  • 2357 Views
  • 2 replies
  • 1 helpfuls