Calculate Business Duration Excluding Weekends.

[Meenal Gharat]

Hi  All,

How can we exclude Weekends from Business duration Calculation?

I'm getting 0 seconds as calculated Business Duration.

Can someone please help me to correct the below code.

Below is my code for reference.

function setClosureFields() {

current.active = false;
if (current.closed_by.nil())
current.closed_by = gs.getUserID();
if (current.closed_at.nil())
current.closed_at = gs.nowDateTime();

var dataChange = current.opened_at.changes() || (current.closed_at.changes() && !current.isValidField("u_resolved"));
var opened = current.opened_at.getDisplayValue();
var closed = current.closed_at.getDisplayValue();
var resolved = current.u_resolved.getDisplayValue();

var startDate = new GlideDateTime('opened');
var endDate = new GlideDateTime('closed');
var sched = new GlideSchedule();
sched.load('9fdacfe46f24ee00a3f0884f8e3ee4e6'); //sys_id of the schedule used i.e. Mon - Fri
var duration = sched.duration(startDate,endDate); current.business_duration = duration.getDurationValue();

if (dataChange || current.calendar_duration.nil())
current.calendar_duration = gs.dateDiff(opened, resolved, false);

if (dataChange || current.u_resolved.nil())
current.u_resolved = current.closed_at;

}

Thanks and Regards,

Meenal

[JerryJ071847183 · Accepted solution]

Chk if this helps

https://community.servicenow.com/community?id=community_question&sys_id=d8e19baddbdcdbc01dcaf3231f96...

Mark my ANSWER as CORRECT and HELPFUL if it helped.

[Meenal Gharat]

Hi,

Tried using the above link.

I got an error because of newGlideObject()

Thanks and regards,

Meenal

[MR1]

Cannot access this URL.

Could you help on calculating the working days ?

[Meenal Gharat]

Hi ,

Thanks for your Help.

It worked.

Thanks and regards,

Meenal