Hello ,
I want to calculate total pending time spent on ritm using metric definition
the scenario is: we need total time spent on ritm excluding pending time.
I have created field value metric definition->which gives time spent for every field.
Next i have created total time spent from open to cloure -script calculation->which works fine
Now i want to get total time spent for value=pending (pllease see the snip with metric name total pending time)
I tried but the pending metric is not attaching to ritm.
