Can anybody tell me what is MTTR report?? And possible types and ways of that report

[Vaishnavi35]

Hi,

Can anybody tell me what is MTTR report?? And possible types and ways of that report.

I am confused between the duration of ticket from create to resolve report and MTTR Report.

Thanks,

Vaishnavi

[Gaurav Shirsat · Accepted solution]

Hello Vaishnavi

MTTR Means Mean Time to Resolution

Mean time to repair (MTTR) is a maintenance metric that measures the average time required to troubleshoot and repair failed equipment. It reflects how quickly an organization can respond to unplanned breakdowns and repair them.

MTTR = (Sum of Business resolve duration of all incidents) / Total number of incidents

You will need to create a metrics and write this calculation

You Can Generate MTTR BY 

Create a duration metric for the Opened to Resolved time. Then you'll be able to report on time to resolution (recovery).

Another way to approach it is to use Task Outage records for recording the outage time for a CI.

 an effective way of creating Business Report MTTR

A simple solution is to report off of the Business Duration field.   The mark_resolved business rule on the incident table updates the Business Duration and the Business Resolve Time fields by calculating the duration between the opened and resolved dates.   Business Duration stores the value as a duration and Business Resolve Time stores the value as an integer representation of the number of seconds.

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[surjithkumar_k]

Hi All,

Is it possible to generate MTTR for SC_TASK table. If so, could you share some steps to generate a report.

Regards,

Surjith

[Austin20]

I know this is a late post, but do you have an example of how I can create a report of the MTTR for sc_tasks?

[macasps]

Hello, I looked at your response to the original question. How do you get on that screen with a filter for the trend field, etc. showing in your attached image?