Can I combine related lists into one tab?

[angelawells]

Is it possible to have one related list tab that has multiple information?   For example I am creating a Knowledge Submission and it will remain as such until the Knowledge Article is created.   I'd like to be able to have one "Knowledge" related list that will show any Knowledge related items on one tab.   so you would see any SUBxxxxx and KBxxxxx on the same tab within the related list of the Problem or Incident.   I looked at the "Creating Defined Related Lists" but was unable to use that information.   Thanks.

[Ivano B]

Hi Angela

Unfortunately this is not possible directly in the related list because each related list can handle just one table.

This means that you can't directly put 2 different tables together.

On the other hand if you your tables are extending another one (e.g task) you can show the extended tables creating a filter for the specific classes.

For instance

Supposing SUB extends task and KB already does it.

In this case if you have a KB record linked with an incident as parent children and a SUB record exactly the same, than you can set the task related list with a filter.

The filter will be tailored to show KB articles and SUB.

Let me know if this is clear enough.

I hope this will help/answer your question and if it does please mark it

Cheers

R0b0

[angelawells]

Unfortunately the KB extends the "task" table and the Knowledge is its own table. I thought your answer would be the case but I wanted to verify ti.

Thanks!

Angela K Wells, NREMT, ITIL, CSM

Principal Service Management Consultant

Cloud Infrastructure Services | Service Integration

Angela.wells@capgemini.com<mailto:Angela.wells@capgemini.com>

(M) 316.303.2272

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[Dave Smith1]

It's possible if one table extended another, and you created a view that performed a union between the tables.

Else the columns differ to be able to show them all on one tab.