Can I use multiple predicative intelligence classification solutions on a single output fields?

[AR16]

For instance, I want to predict the assignment group. If solution_A does not provide a prediction for assignment group, I want solution_B to predict assignment group. 

[Community Alums]

Hi AR,

The answer is Yes !! it supports multiple classification definitions as long as you have applied it for different output classes. If you have observed it provide multiple solutions in OOB setup.

You can refer to this doc : https://docs.servicenow.com/en-US/bundle/sandiego-now-intelligence/page/administer/predictive-intell...

Please check business rules which are available OOB to predict classes based on solution definitions. Check When to run condition and put logs whether it is running or not.

You need debug it and see where it is failing. If it is not working for any record then you can raise HI ticket with ServiceNow for further assistance.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Lener Pacania1]

Yes, but you'll need to use Java Script + the ML API to create a case statement/IF..Then to check on the confidence level.  If the confidence level for your first solution to predict assignment group is low, then you will go to the second solution that has different criteria to predict the assignment group.  You'll notice in that ML API doc link that we return the confidence level. 

For a no code approach you can use Flow Designer + Predictive Intelligence spoke, an example of how to use Flow Designer to call PI and check confidence is in our docs.

HTH - Lener