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Insert a record when you click on New button.

I have a scenario that I want to insert a record in Incident table when click on the 'New' Button   of the Incident list or 'Create New' of incident.The incident can have only incident number the record must insert as soon as I click and I should not...

Low Risk Change model

How are others creating a Low Risk Change Model (lead times, notifications, approvals required, CAB or no CAB, etc.)?   These are not always Standard Changes, but changes that are deemed low risk from the Risk Assessment.

klpawlenty by Mega Contributor
  • 1711 Views
  • 3 replies
  • 0 helpfuls

Change Risk Assessment

Hi All,we have created two Change Assessment:1. Impact2. Risk.In new state when change is submitted, user clicks on Fill Out Risk Assessment. It shows Impact Assessment questions. User fills out them and submit. He then clicks on Execute Impact Calcu...

punitchourey by Tera Contributor
  • 2120 Views
  • 2 replies
  • 1 helpfuls

Resolved! Reason for SLA breach validation

What is the best method for setting a field like (Reason for SLA breach) as mandatory on an Incident when users try to set State as Resolved when the SLA is breached. I tried adding a UI Policy with the below code but could not get any resultfunction...

vyjayanth by Giga Expert
  • 4220 Views
  • 8 replies
  • 3 helpfuls

When to Survey? When INC "Resolved" or "Closed"?

Problem:I need a little help here from the seasoned ITSM folks. One of my Execs is asking to change Surveys so they are sent out when the INC is RESOLVED instead of the current process which sends only when the INC is CLOSED.I know the correct way to...

Resolved! Where is related list data stored?

Here is the scenario:In Stories, in the Related Links area, I have some related lists: Affected CI's, Change Requests, etc.I can do the usual Edit or New to add records to - lets use Change Request for example.   No problem.I have created a UI action...

danmadzia by Tera Contributor
  • 2706 Views
  • 10 replies
  • 3 helpfuls

Resolved! Relate multiple incidents to a problem

We've got 80 incidents we should relate to a problem.All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).Is there a good way for our problem manager to relate all the...

palmen by Tera Guru
  • 4908 Views
  • 9 replies
  • 0 helpfuls

Resolved! typeerror: cannot read property

Users are receiving  error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only ...

claystroup by Tera Guru
  • 2890 Views
  • 5 replies
  • 2 helpfuls

Update Set Collisions

I have 20 update sets that need to be transferred to Prod. So, to simplify the transfer, I planned on merging the 20 update sets and then perform the transfer. Prior to merging, I selected the update sets and did the Compare Update Sets. It came back...

kevro by Kilo Contributor
  • 2350 Views
  • 2 replies
  • 1 helpfuls

Adding a Dependent Variables using Question_Choice

I need to make choice list B dependent on the selection of choice list A selection within a Catalog Item. Each variable is a short list of values (not currently a reference to an existing table). I reviewed this WIKI article: http://wiki.service-now....

dbl by Mega Explorer
  • 1760 Views
  • 3 replies
  • 1 helpfuls

Checkbox onChange catalog client script on Service Portal

I created a test Service Catalog with 2 variables. One checkbox and other as single line text. Created a catalog UI Policy to show single line text when checkbox is checked or true. Then an onChange catalog client script of checkbox to alert true if ...

Resolved! Set focus to tab not working?

Hi,have an form, which has to serve 3 purposes: On, Off-boarding employees and announcing changes (like surname, title, etc.).The developer of the form is no longer supporting it and I have been asked if I can help.The form looks like this:The Form d...

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jacekj by Mega Guru
  • 3327 Views
  • 2 replies
  • 1 helpfuls

Resolved! Parent service on Incident is not lised in Business Service

Hi,On our Incident/Problem and Change forms we ask our users to fill in Service Offering and from there we automatically populate the "Parent Service" (the Business Service connected to the Service offering).When I was looking into the Business servi...

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thereseg by Kilo Contributor
  • 2337 Views
  • 7 replies
  • 0 helpfuls