Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...
Hey guys,Having some trouble authenticating to our instance using wget/curl.I'm trying to automatically fetch a report each morning. The built-in email feature won't suffice as I can't easily make the jump from 'email attachment' to 'file saved in a ...
Hi All,I want a new Metric to be created within ServiceNow that tracks updates to cases per person.I want to apply this to the task table so that all task records can be reported against for this metric. It would be good if this metric can be appli...
The ability to graphically view this equipment and the relationships is very helpful. But of course I want "just a little more".....Or maybe this is already possible? Go ahead and "whomp the noobie" if needed.1) The "rack" item has values for "rack u...
Working on Change Management in ServiceNow Fuji release. When attempting to create a new change, I am unable to update the "Planned start date" and "Planned end date" fields. When selecting a date, the fields stay as "empty".I'm not aware of any ch...
Hi All,In our project, we have written an ACL for allowing permission to edit all variables in the problem when the state is not Resolved, cancelled or closed. Now we have a requirement that we need to give access to edit a single field even after Re...
I recently received my shiny new ServiceNow instance and am in the process of learning how everything works... I see that out of the box (OOB), my Fuji instance incident form sets the priority automatically based on impact and urgency. That is, the...
We are in version: Eureka and below is our REST call - URIhttps://<service-now instance>/api/now/table/wm_taskHTTP ActionPOSTJSON Request{ "parent": "WO0010003", "short_description": "wm task insert test", "comments": "wm task insert test"}This reque...
Hi,I have configured the service-now for creating incidents based on inbound emails and it is working fine. I am looking for a way in which i will be able to close n-number of incidents with same reason ( coz at times we get repetitive alerts and clo...
I'm an admin and I'm having trouble with the impersonation feature for Problem Management. Right now, I tried using the impersonation feature and it works if I try to impersonate an 'Incident User' but when trying to impersonate an actual person (wit...
I have a catalog item called "Self Assigned Task". I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups. I would like to take the group selected during the Request process and have it fol...
Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...
