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What is connection strength used for?

Hi everyone,On CI relationships (tablce cmdb_ci_rel) there is a field called "Connection strength": does anyone know how it is used? There seems to be nothing in the wiki that I can find.Thanks in advance, Ruth

Ruth_Porter by • Kilo Explorer
  • 2052 Views
  • 5 replies
  • 0 helpfuls

Change Management - Lead Time

Does anyone know if there is any type of Business Rule or Script that can be done or something to configure it automatically from the "Creation Date" of a change to the Planned Start date?? We require a 10 day Lead time for our application changes bu...

SLA/OLA running on task table

HiI created an OLA (see attached printscreen) that is linked to the task table (this is the reaction time for our first line).I then created an incident by making sure to respect the trigger defined. The OLA did not start.So, to test further, i adapt...

march by • Kilo Guru
  • 3383 Views
  • 4 replies
  • 0 helpfuls

How to give read permission for sys_dictionary table?

Which role is needed for user to view(Read) the sys_dictionary table.I tried with Personalize dictionary role but it provide both R/W permission to the user.I don want to user to edit sys_dictionary fields.Please anyone help me on this.

mahi4889Snow by • Tera Contributor
  • 4842 Views
  • 2 replies
  • 0 helpfuls

How to rename a related list label?

In the Portfolio Project form, there are a couple of related list tabs: Goals, User Resources, Issues, Risks. How can I change the label "Goals" to "Benefits"?

ty_roach by • Tera Guru
  • 4288 Views
  • 3 replies
  • 2 helpfuls

How to copy from one custom table to another within service-now

I am trying to copy data from one table (a custom table that extended change_request) into another custom table (one that extended task).It runs successfully, saying that it processed all 63 records and performed 63 inserts (which would be correct), ...

ty_roach by • Tera Guru
  • 2708 Views
  • 6 replies
  • 1 helpfuls

Service Catalog Task Client Script accessing item

I am trying to access the name of the Service Catalog Item in a sc_task client script. I seem to be able to get the sys_id of the item with the following ... var item = g_form.getReference('request_item').cat_item; ... if possible I would like to get...

abrahams by • Kilo Sage
  • 2013 Views
  • 2 replies
  • 0 helpfuls

Desktop Icon

Has anyone create a desktop icon (ico file) to rollout with a login script? Thinking the 'tick' of Service-now.com would be the icon image.Regards, Lee

lee_schubert by • Kilo Contributor
  • 2618 Views
  • 3 replies
  • 0 helpfuls

URL Link to Tickets by Ticket Number

I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...

myee by • Kilo Expert
  • 14877 Views
  • 1 replies
  • 7 helpfuls

“recycle bin” in ServiceNow?

At the bottom of List in ServiceNow UI, we could do bulk Delete — out of box. Is there a "recycle bin" kind of place, to recover records deleted by mistakes, for regular user? Thx!

stanley_he by • Kilo Contributor
  • 2230 Views
  • 2 replies
  • 0 helpfuls
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